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Mina Adly

Mina Adly

Technical Support Specialist

Followers of Mina Adly1000 followers
location of Mina AdlyEsch-sur-Alzette, Luxembourg, Luxembourg

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  • Timeline

  • About me

    Delivery Manager at ARHS Spikeseed

  • Education

    • Obour high institute for engineering and technology

      2005 - 2010
      Bachelor of Engineering (B.Eng.) Electrical, Electronics and Communications Engineering Good

    • College De La Salle

      1992 - 2005
      High School

  • Experience

    • Videotron Xceed

      Aug 2010 - Aug 2011
      Technical Support Specialist

    • IBM

      Aug 2011 - Sept 2016

      Technical Team Lead in TSS, for system X hardware supportFor France, BeLux and Swiss ID administrator for Air Canada employees

      • Technical Team Lead

        Aug 2012 - Sept 2016

      • IT Specialist

        Aug 2011 - Aug 2012

    • Orange Business Services

      Oct 2016 - Nov 2017
      Service Delivery Manager Shared Cloud

    • Telindus Luxembourg

      Feb 2018 - Dec 2020
      Service Delivery Manager

    • NTT Ltd.

      Dec 2020 - Feb 2022
      Service Delivery Manager

    • ARHS Spikeseed

      Feb 2022 - Jun 2024
      Delivery Manager

      Delivery Manager of the MSP Cloud team

  • Licenses & Certifications

    • VCA

      VMware

    • Certified SAFe® 6 Product Owner/Product Manager

      Scaled Agile, Inc.
      Aug 2025
      View certificate certificate

    • ITIL Practitioner

      AXELOS Global Best Practice
      Mar 2019

    • ITIL Continual Service Improvement (ITIL-CSI)

      AXELOS Global Best Practice
      Jul 2019

    • ITIL Foundation Level

      AXELOS Global Best Practice
      Oct 2017