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Scott Patrick

Scott Patrick

Customer Service Representative

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location of Scott PatrickTrinidad and Tobago

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  • Timeline

  • About me

    Regional Project Manager (Credit)

  • Education

    • Arthur Lok Jack Graduate School of Business

      2013 - 2018
      MBA of Sustainable Energy Management Sustainable Energy Management

    • University of New Brunswick

      -

    • University of New Brunswick

      2008 - 2010
      Bachelor of Science (B.Sc.) Business Administration with a Concentration in Human Resource Management and Marketing Management

    • University of New Brunswick

      -

    • UWI School of Business and Applied Studies Limited

      2010 - 2011
      Diploma Project Management

    • UWI School of Business and Applied Studies Limited

      2006 - 2008
      Associate of Science (A.S.) Business Administration

    • UWI School of Business and Applied Studies Limited

      2005 - 2006
      Certificate of Achievement Introduction To Business Management and Computer Technology

  • Experience

    • RBC

      Aug 2011 - Feb 2014
      Customer Service Representative

      •Performed teller services such as processing of deposits and withdrawals; cashing of cheques; promoting bank products such as credit cards, loans and investment instruments•Improved rate of customer turnover in the Senior Citizens’ line and reduced wait-time by providing fast and accurate service, as well as, support•Took ownership of RBC’s daily huddles by representing the department in presenting on various banking procedures, policies, sales-effective techniques, customer service and operations•Was instrumental in training new CSRs and preparing them for operating at the counter at RBC and willingly provided support to less experienced co-workers Show less

    • Scotiabank

      Feb 2014 - Aug 2015
      Bank@Work

      •Promoted the bank’s services and essentially brought its lending and credit instruments to the employees of targeted companies, at their places of work•Was able to successfully solicit a substantial amount of new business for the bank•Was a diligent, integral member of the team whose survival heavily hinged on both individual efforts and teamwork

    • Telecommunications Services of Trinidad & Tobago Limited (TSTT)

      Sept 2015 - May 2017
      Micro Business Corporate Team Lead

      •Coordinate and manage company initiatives between TSTT and their corporate clients.•Attain new small business clients for the organization and further develop established relationships with existing corporate clients.•Manage staff to ensure their daily duties and goals are achieved when on initiatives and ensure all other office related tasks are completed.•Ensure Sales reports are reviewed, properly recorded and filed for management review•Manage the company’s corporate portfolio and ensuring targets are met Show less

    • RBC

      Jul 2017 - Apr 2018
      Financial Planner

    • PROMAN

      Feb 2019 - Feb 2020
      Logistics Coordinator

    • The ANSA McAL Group

      Jan 2021 - Jan 2022
      Assistant Manager - Ground Transport Services

    • Grupo Unicomer / Unicomer Group

      Jan 2022 - now
      Regional Project Manager (Credit)

  • Licenses & Certifications

    • Credit Risk Management: Frameworks and Strategies

      New York Institute of Finance
      Apr 2025
      View certificate certificate