Courtenay Moerkens, SCMP

Experience

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  EPT Clean Oil

  Jan 2008 - Sept 2008

  Office Manager

  Working as an Office Manager for a small private company developing technology to clean oil and lubricants in pressurized pump systems• Processed payroll for both the Canadian and American offices, including timely and accurate payment of all employee expenses and employee health benefits• Maintained and organizing employee files, including vacation request forms, employee expense forms, employee banking information and employee health benefits information• Developed and processed Canadian and American vendor orders and payments, including developing purchase orders and follow up schedules for all vendor orders.• Coding and queuing payment of invoices for Canadian and American vendors, including issuing cheques and direct, online payments via RBC express• Introductory accounting, including banking requisitions, confirming outstanding cheque balances, accounts payable and accounts receivable inquires, processing phone orders and online payment methods• Preparing shipping documents and packages for national and international clients, including developing bills of lading, customs documents and packing slips. Using several freight companies on line and customer service applications to develop appropriate documentation. Show less

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  PMA Canada

  Oct 2008 - May 2009

  Senior Project Coordinator

  Working for a spirits and wine broker coordinating promotional products and displays for use in on premises and in licensee accounts. As well as developing creative ideas for use in in-store draws and brand promotion• Coordinated event bookings, supplier meetings and travel itineraries for staff and visiting suppliers• Maintained accurate inventory of promotional products, sample products, and product information sheets• Organized all supplier visits, including coordinating accommodations and transportation, and ensuring all print materials were supplied in a time sensitive manner.• Developed a record keeping system for all supplier visits, events and trade shows, as well as maintained forums for ideas and concepts in brand meetings. • Analyzed budgets and monetary spending on major brands, including monitoring spending on travel, accommodation, and promotional purchase. Monitored brand performance in the market place and in the brand category, when compared to major brand competitors. Show less

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  Canadian Pacific

  May 2009 - May 2014

  Supported the development and execution of value added logistics services to 25 existing and new customers. Coordinated with vendors and commercial and cross-functional groups to identified logistics service improvement opportunities reducing the costs to serve and increase performance. Actively monitored account performance KPI’s on a daily basis and took corrective action as required. Communicated with customer/vendor representatives to manage load planning/building, shipment management, and conflict resolution.• On-boarded, tested and implemented SAP/ERP Transportation Management for 25 customers, shippers and vendors. • Conceptualized and developed a fleet management reporting tool for crude reload facilities. • Developed and implemented a customized order management tool detailing load acceptance and order revision requests for the Diageo liquids portfolio. • Participated in the development of detailed standardized operating procedure (SOP) documents. Show less Managed the systemic and tactical problem resolution of 8 large international shipping lines. Successfully managed import/export shipments, the repositioning of empty equipment, and time sensitive refrigerated shipments. Liaised with operational departments including Marketing/Sales, Field Operations, Business Improvement, Central Planning and Finance to escalate tactical and systemic issues for successful resolution in a timely and professional manner.• Participated in weekly Problem Resolution Process meetings identifying and improving business processes while providing constructive feedback to the Business Improvement specialists.• Supervised new employees and enjoyed mentoring staff from all departments to grow my knowledge base and understanding of railroad operations.• Lead a team of 4 in the development of a reporting tool to analyze data on port arrival and generated a standardized outgoing customer report reducing cost to serve international accounts. Show less

  • Canadian Pacific Logistics Solutions, Logistics Analyst

    Jul 2011 - May 2014

  • Customer Service Coordinator

    May 2009 - Jul 2011
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  Gibson Energy

  Jun 2014 - May 2018

  Scheduler - Crude Marketing, Terminals and Pipelines, Crude by Rail

  Crude MarketingProvided current and forward month supply outlooks allowing for capitalization of market conditions while avoiding supply disruptions. Liaised with accounting to assure accuracy of volumetric settlement. Developed strong relationships with shippers, producers and pipeline counterparties as well as a thorough understanding of the North American pipeline system, tariffs and regulations.• Negotiated with stakeholders, engaging trade authority to recommend trades, sales and nomination changes. • Communicated operational issues and provided suggestions on alternate logistics during pipeline outages. • Analyzed systems inventories, batch positions, and maintenance activities.Crude by RailManaged the logistics of a fleet of 748 cars. Communicated with origin and delivery facilities to ensure sufficient car supply to meet current and future demand. Proactively managed contingency logistics and opportunities to strategically plan fleet storage.• Leveraged corporate rail spend to effectively negotiate rail transportation rates. • Assisted in the consolidation of railcar fleets.• Developed an inbound rail tracking procedure.Terminals and Pipelines Coordinated receipts, deliveries, and transfers with pipeline and terminal operators, negotiating desired changes to schedules as required. Communicated operational issues with area operations. Provided weekly shippers positions and worked with shippers to manage out of balance positions. Provided on-call assistance.• Used thorough understanding of terminal capabilities to maintain quality and maximize facility profitability. • Created feeder pipeline schedules to maximize tankage, inventories and ensure crude quality. • Successfully managed time sensitive production deadlines and multiple objectives. • Maximized tankage, product quality and projected inventory positions developing strategies to optimize inventories. Show less

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  Superior Gas Liquids

  May 2018 - now

  Supported the daily rail operations including contract deliverables, while managing the growth and progression of 2 Jr Rail Schedulers and a series of temporary seasonal rail analysts.Highlighted targeted growth opportunities within $50,000,000 rail spend to achieve discounts to public rates of up to 47% and strategically awarded rail contracts to optimize freight savings and mitigate supply disruptions. 2022 Contract year negotiations achieved a YOY savings of approximately $750,000.Created process documentation for the Rail Analyst including a BOL Entry 101 document to highlight key process particulars and manage continuous process improvement initiatives. Developed a database of key contacts, process documents, and tools to centralize information in a more accessible and concise format.Mentored 2 junior analysts to ensure accurate and timely reconciliation of back-office deliverables. Including contract reconciliation, Demurrage and Detention review and actualization and complex logistics issue resolution.Managed the targeted and staged progression plan of 2 direct report Jr Rail Schedulers from inception to successful completion which generated independent and industry marketable schedulers. Process included milestone development, mentorship, bi-weekly reporting and accountability and presentation to Senior Leaders for compensation adjustment for staff. Milestone topics covered included rail operations, pipeline management, rail escalation procedures, supplier management and strategic railcar ordering, fleet and order optimization, freight contract renewals, and empty fleet management including fleet storage and maintenance.Managed the fleet maintenance schedule including the coordination with 4 Lessors to ensure the most cost-effective management for re-qualifications, returns, and shopping requests. Worked with Marketing where necessary to right size fleet and position cars at little to no cost to add value and profit to previously executed deals Show less Forecasted propane supply requirements and analyzed rail performance to ensure effective supply flow while remaining aligned with contractual requirements. Highlighted opportunities for improvement in supply and demand cross functional meetings, including strategic supply points, storage for loaded and empty railcar fleet and Line 5 disruption mitigation initiatives. Worked closely with Marketing to ensure supply plans are executed while optimizing profits. Leveraged supplier relationships to reduce detention and liaised with terminals to mitigate demurrage costs without jeopardizing operations. Developed safe railcar handling initiatives and won the CN Safe Handling Awards 3 years consecutivelyHighlighted contingent supply solutions, by sourcing strategic storage for loaded railcars in advance of a North American wide rail service disruption reduced exposure and maintained services levels during critical propane season. In the absence of an existing process, conceptualized and documented a rail detention collection process. Formalized process development resulted in the successful recovery of $750,000 USD in year 1. Continued automations generated additional YOY recovery in excess of $350,000 USD per annum.Participated in the implementation of a new back-office software. Liaised between front and back office to ensure alignments of process and data flow, including the development of database requirements leveraged for standardized reporting.Lead on the GeoMetrix initiative to standardize the collection of key railcar date data metrics for the development of an automated reporting system which once tested was leveraged to autogenerate customer payables and review supplier receivables.Worked with employees to provide context on logistics processes and corporate decisions, while promoting a safe and collaborative work environment. Empowered employees to gain insight into industry specifics, while encouraging independent thought and process mapping. Show less

  • Team Lead - Rail Scheduling

    Dec 2020 - now

  • Rail Scheduler

    May 2018 - Nov 2020