Ashish Acharya

Experience

• 

  McDonald's

  Dec 2022 - now

  Customer Service Representative

  - Utilized excellent communication skills to explain complex technical concepts to non-technical users, ensuring customer satisfaction.- Developed strong problem-solving abilities by managing and prioritizing customer queries in a fast-paced environment.- Demonstrated proficiency in handling point-of-sale (POS) systems and troubleshooting system malfunctions to minimize downtime.- Collaborated with team members to escalate unresolved technical issues to appropriate departments, ensuring timely resolutions.- Adapted quickly to new technologies and software updates, maintaining operational continuity and enhancing customer experience.- Managed and maintained accurate records of customer interactions and technical incidents, improving service response time.- Provided training and technical guidance to new team members, ensuring smooth onboarding and integration with technical systems.- Ensured the security and confidentiality of customer data by adhering to company policies and best practices.- Identified opportunities for process improvements and system upgrades, contributing to increased efficiency in service delivery. Show less