Erik Burton

Experience

• 

  IXL Learning

  Jan 2012 - Jan 2023

  * Led team of Salesforce admins & business analyst in developing and supporting Salesforce at a rapidly growing company * Collaborated with leaders across all Sales & Service teams to identify acute and strategic needs, develop alignment across diverse teams, and improve Salesforce adoption.* Modernized and greatly expanded Salesforce automation, moving from workflows and process builders to complex flows and using Apex integrations when needed.* Streamlined business processes by designing, implementing, and iterating custom objects, fields, layouts, and lightning pages for all different teams across the org* Implemented over two dozen different integrations with internal and third party systems, in collaboration with internal and third party engineers and designers* Integrated 6 acquired companies into our Salesforce org, transitioning them from existing Salesforce orgs and other CRM solutions and including 3rd party integrations* Created a custom territory management system to radically improve sales reporting and automation by building upon and expanding Enterprise Territory Management * Transitioned all Sales Cloud and Service Cloud teams to Salesforce Lightning, achieving rapid and enthusiastic adoption by collaborating with each team to implement lightning-specific upgrades and improvements* Developed and implemented plans to modernize Salesforce implementation, including:** Managing massive data cleanup projects to clear data from over a decade of use with minimal administration.** Assessing and overhaul profiles & roles** Beginning a proper DevOps process for Salesforce development & release management** Shifting from Salesforce usernames & passwords to mandatory SSO with MFA ** Replacing shared users for teams with support rotations with a rotating user activation system ** Implementing a backup and monitoring system** Triaging, documenting, and organizing a large backlog of technical debt and legacy requests Show less

  • Salesforce Administrator

    Jan 2018 - Jan 2023

  • Lead Technical Support Analyst

    Jan 2015 - Jan 2018

  • Technical Support Specialist

    Jan 2012 - Jan 2015