Fernanda S.

Experience

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  CIEE - Centro de Integração Empresa-Escola

  Jun 2002 - May 2003

  IT Teacher

  Acting at the computer school, teaching the office package, Internet Explorer and the Windows operating system.

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  Fundação Vanzolini

  Jun 2003 - Dec 2003

  IT Support Technician

  • Acting as a Field Service for users of the School for Training and Improvement of Education Professionals in the State of São Paulo (Rede do Saber), one of the largest public networks of videoconferences with pedagogical purposes in Latin America.

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  ODEQ Odebrecht Equipments

  Sept 2008 - Oct 2009

  IT Support Analyst

  Second-level service in multiple languages via our Helpdesk for users in Brazil and Angola.

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  Siemens

  Nov 2009 - Sept 2010

  Support Analyst

  As the customer service and focal point, I provide support to the 1st and 2nd Level Service Desk team, installation and maintenance of SAP, Siebel, Windows System, and BES service for using Corporate BlackBerrys.

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  Banco Daycoval

  Sept 2010 - Sept 2021

  - My expertise includes implementing the Card Settlement System (SLC), MES01CIP, SAR, and SERAP-CIP. I can also use Machine Learning models to automate the Receivables Advance processes. Additionally, I have knowledge of Remittance Checking Processes (Cnab400) and Receivables Settlement, Operations Credit, Working Capital, Funds, Loans, Current/Guaranteed Accounts, Billing, CETIP, Foreign Exchange, Fixed Income, and many other topics.- I am responsible for leading internal projects with Angular, .NET, and Java for Web and App languages as per the requirements of stakeholders, users, and impacted areas. I define the product and increase its efficiency according to the project's progress.- I also map/survey requirements and model the current scenario. I prepare functional and non-functional specifications or stories using agile methodologies such as Scrum, Kanban, and Lean. I manage and prioritize the backlog.- To prepare the data environment for performing results analysis (Queries, Procedures, Views, and Functions), I use the SQL Server database in UAT/Approval. I prepare GMUD documentation for implementation of the system in production and participate in internal committees to defend the project. Show less

  • Project Analyst

    Jan 2015 - Sept 2021

  • Support Analyst

    Sept 2012 - Jan 2015

  • HelpDesk Team Lead

    Jan 2012 - Sept 2012

  • Helpdesk Analyst

    Sept 2010 - Jan 2012
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  Deutsche Bank

  Sept 2021 - Jun 2022

  Systems Specialist

  - In my previous role, I was responsible for managing receivables, billing, custody, and card settlement systems at CIP (SLC).- As part of my job, I offered business and systemic support services using various tools such as SGR and Loan (Sinqia), SGI (IT4Finance), JD NPC (JD Consultants), Digital Signature (FepWeb), Sinacor+ (B3), among others.- I managed services, suppliers, incidents, problems, improvements, and changes following ITIL compliance with international support teams in the USA, England, and India.- I provided support to sales and negotiation users at the back-office operations desk.- I used the SQL Server database in UAT to run tests and analyze results.- I prepared technical documentation for the implementation plan and backout plan, as well as changes for implementing the system in production. Additionally, I defended changes with global approval groups in India. Show less

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  Apex Group Ltd

  Jun 2022 - May 2024

  Project Specialist

  - Implemented Corporate Registration, Current Account (Ebank/Autbank) and Settlement (SGR/Autbank) Systems for Investment Fund Assets and Liabilities. These systems allow the institution to undertake custody activities with SPB, CETIP, SELIC, and various payments.- Responsible for interfacing between business areas and customers to provide analysis and support of managed systems like Autbank, Drive/Sinqia Controllership, Custody Portal, SQ Connect, Galgo, Fromtis, ZAP CFI and Contábil, Compliasset, KN1, E-Guardian, Aquilla, Fira, JD CCS, JD BacenJUD, JD CVM, EasyWay (e-financing), Nexxus, and others. The individual/team ensures the integrity of their functionalities in collaboration with suppliers.- Possesses expertise in analyzing and evaluating deliveries of contracted products, such as systemic integrations via web services, database, and customizations, to meet business needs.- Manages systems projects using best practices such as BPM, Kanban, and Scrum. Analyzes business indicators to prioritize new project models with internal stakeholders.- Conducts surveys and specifies functional requirements, use cases, exception flow, and alternatives in complex scenarios. Manages packages and monitors deliverable implementations.- Approves unit and integrated tests between systems via SoapUI or Postman. Conducts tests against detailed requirements and interfaces for data cooperation between legacy systems.- Monitors all systems implemented in the company at level N3 (Specialist) and reports to the supplier the best methods for solving problems. Manages suppliers and analyzes documentation of deliveries and expected deadlines.- Supports internal and external audits to meet the regulations required by Bacen, Federal Revenue, CVM, ANBIMA, SUSEP, PREVIC, LGPD, and ISO.- Prepares requirements to adapt the business methodology in investment funds to certify all regulations before the regulatory bodies CVM, PREVIC, SUSEP, and ANBIMA are met. Show less

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  Deutsche Bank

  Jun 2024 - now

  Especialista em negócios

  GFT Technology