Muhammad Usman Nawaz

Experience

• 

  PTCL.Official

  Jul 2014 - Aug 2014

  Intern

  Worked to maintain PR for the company by monitoring it's relevant news items in the news paper and monitoring feedback about us on social media platforms Closely watched the activating of launching new products

• 

  Eventus Faction Pvt Ltd.

  May 2015 - Jul 2015

  Telemarketer
• 

  British American Tobacco

  Nov 2015 - May 2017

  Brand Ambassador

  Inform the existing customer about the company's product improvement outside important outlets in Islamabad and Rawalpindi Demonstrated excellent public relation skills matchless communication etiquette and professional customer dealing service Apply selling skills to convince the audience for an improved version of the product Introduce new products and services to the customers highlighting the core benefits of the improved product and also emphasized on information about the company Show less

• 

  ChenOne Stores Limited

  Jul 2017 - Nov 2017

  Assistant Manager Sales

  Holds Store team and Self-accountable to all chenonestandards of performance and behaviourParticipation in the selection of suppliers based on acriteriaProcesses the necessary clearance documentsEstablishes and prioritizes store business goals inpartnership with Regional ManagerCommunicates consumer feedback and in store trends

• 

  Group Multiple

  Oct 2017 - Oct 2018

  In my role as a Territory Sales Executive B2B at Group Multiple, I focused on identifying and securing business opportunities, building strong client relationships, and driving sales growth for various products. My strategic approach and ability to engage with customers and stakeholders were key to achieving significant sales targets.Key Responsibilities:• Business Development: Identified, qualified, and secured new business opportunities by building and maintaining strong relationships with current and potential clients.• Client Engagement: Delivered informative presentations and proposals, effectively communicating product benefits and solutions to meet client needs.• Sales Strategy: Collaborated with sales and leadership teams to develop and execute strategies that drove sales and enhanced market penetration.• Market Analysis: Conducted thorough market analysis to identify trends and opportunities, providing insights to optimize sales strategies.• Sales Performance Tracking: Monitored sales performance and provided regular updates to management, ensuring targets were met and exceeded.• Customer Relationship Management: Fostered long-term relationships with clients through personalized follow-ups and exceptional service, leading to high customer retention rates.Key Achievements:• Product Launch Success: Successfully introduced several new organic products to the market, achieving rapid sales growth within two months.• Sales Growth: Consistently met and exceeded sales targets, significantly contributing to the overall business growth.• Client Relationship Building: Developed and maintained robust relationships with key clients, resulting in increased sales and client loyalty.• Market Expansion: Identified and capitalized on new market opportunities, expanding the company’s market presence.• Sales Analysis & Reporting: Provided management with detailed sales analysis on a daily, weekly, and monthly basis, facilitating data-driven decision-making. Show less Played a crucial role in facilitating the sales process and ensuring seamless operations within the sales team. Managing administrative tasks, supporting sales activities, and enhancing customer satisfaction through effective coordination and communication.Key Responsibilities:• Sales Administration: Managed daily administrative tasks related to sales operations, including order processing, maintaining sales records, and preparing sales reports.• Customer Interaction: Handled customer inquiries and provided prompt and accurate information, ensuring a positive customer experience.• Sales Coordination: Coordinated between sales teams and other departments to ensure smooth workflow and timely resolution of issues.• Documentation & Reporting: Prepared and maintained sales documentation, tracked sales performance, and generated reports for management review.• Support to Sales Team: Provided administrative support to the sales team, including scheduling meetings, managing calendars, and organizing sales events.• CRM Management: Maintained and updated customer relationship management (CRM) systems to ensure accurate and up-to-date customer information.Key Achievements:• Efficient Order Processing: Streamlined order processing procedures, reducing turnaround time and improving overall efficiency.• Enhanced Customer Satisfaction: Successfully managed customer inquiries and complaints, contributing to a high level of customer satisfaction.• Improved Sales Reporting: Developed comprehensive sales reports that provided valuable insights for strategic decision-making.• Inventory Optimization: Assisted in optimizing inventory levels, ensuring product availability and minimizing stockouts.• Support to Sales Team: Played a key role in supporting the sales team, enabling them to focus on achieving sales targets and improving productivity. Show less

  • Territory Sales Executive - B2B sales

    Jan 2018 - Oct 2018

  • Sales Support Coordinator

    Oct 2017 - Dec 2017
• 

  Jazz

  Oct 2018 - Sept 2022

  Responsible for managing franchise and retail channels, driving sales growth, and ensuring high levels of customer satisfaction. Led a team to achieve ambitious sales targets and implemented strategies to enhance market penetration and customer retention.Key Responsibilities:• Sales Channel Management: Oversaw franchise and retail channels, ensuring productivity and profitability through.• Team Leadership: Motivated and guided sales teams and stakeholders to drive engagement and achieve sales targets.• Sales Forecasting & Planning: Prepared and submitted sales forecasts for new customer acquisitions, recharge, and digital financial services, assisting the Area Manager in setting realistic monthly sales targets.• Customer Retention Strategies: Developed and executed strategies to retain customers and reactivate dormant outlets, contributing to high customer retention rates.• Performance Monitoring: Tracked and analyzed sales performance, providing actionable insights and recommendations to improve productivity and achieve KPIs.• Market Analysis: Identified untapped areas in the assigned territory and guided the team to increase retail penetration and expand market presence.Key Achievements:• Sales Turnover Management: Successfully managed a sales turnover of Rs.60 million, overseeing 735 outlets and acquiring 3,300 new customers per month.• High Customer Retention: Played a pivotal role in retaining 90,000 customers through successful re-verification activities.• Outstanding Performance Ratings: Consistently received “Outstanding Expectations” ratings in annual appraisals, recognizing my contributions to sales growth and team development.• Channel Productivity: Ensured the achievement of monthly assigned primary and secondary sales targets, maintaining high levels of channel productivity.• Strategic Insights: Provided feedback to leadership on market trends and customer needs, enabling data-driven decision-making and strategic planning. Show less Focused on enhancing customer satisfaction by providing exceptional service and resolving customer issues efficiently. I played a critical role in maintaining high customer retention rates and ensuring a seamless customer experience across all touchpoints.Key Responsibilities:• Customer Service Management: Delivered high-quality service to customers by adhering to company policies, procedures, and standards. Handled inquiries and resolved complaints promptly and effectively.• Stakeholder Communication: Acted as a liaison between customers and various departments, ensuring clear communication and timely resolution of issues.• Feedback Analysis: Collected and analyzed customer feedback to identify pain points and areas for improvement. Provided actionable insights to the team lead and management to enhance service quality.• Complaint Resolution: Took ownership of customer complaints, followed up with relevant departments, and ensured timely resolution to maintain customer satisfaction.• Training & Development: Attended quality assurance meetings and training sessions to stay updated on new policies, procedures, and value-added services. Shared knowledge with team members to improve overall service delivery.• Customer Retention Initiatives: Implemented strategies to retain customers, including personalized follow-ups and proactive engagement to build long-term relationships.Key Achievements:• Customer Satisfaction: Maintained a customer satisfaction rating of 95% or higher by delivering consistent and exceptional service.• Efficient Complaint Resolution: Achieved a high rate of timely complaint resolution, significantly contributing to customer retention.• Quality Assurance: Actively participated in quality assurance meetings and contributed to process improvements that enhanced the customer experience.• Performance Recognition: Consistently recognized for exceeding expectations in service delivery and customer satisfaction metrics. Show less

  • Territory Sales Supervisor

    Jul 2020 - Sept 2022

  • Commercial Experience Executive

    Oct 2018 - Jun 2020
• 

  MAC Group Dubai

  Oct 2022 - now

  Sales and Marketing Manager

  As the Marketing Manager at The Hub 7, I lead strategic marketing initiatives across multiple business units, including property rentals, bubble tea distribution, restaurants, and general product sales. My role involves crafting and executing comprehensive marketing strategies, driving sales, and enhancing brand visibility.Key Responsibilities:•Strategic Marketing Development: Developed and implemented marketing strategies to drive brand awareness and sales growth across various sectors.•Market Research & Analysis: Conducted market research to identify customer needs and trends, translating insights into effective marketing campaigns.•Sales Team Leadership: Managed and mentored a high-performing sales team, ensuring targets were met and exceeded.•Performance Tracking & Reporting: Collaborated with senior leadership to establish sales targets, monitor performance, and implement corrective measures. Presented monthly performance reviews.•Campaign Management: Designed and executed advertising and promotional activities to maximize customer engagement and sales growth.•Restaurant Marketing Strategy: Re-engineered marketing strategies for three restaurants, enhancing advertising media, online presence, and customer attraction.•Restaurant Launches: Successfully opened two new restaurants in Dubai, overseeing leasing, renovation, marketing plans, staffing, and grand openings.Key Achievements:•Increased Turnover: Achieved a 10% increase in monthly turnover for bubble tea distribution.•Customer Satisfaction: Maintained a customer satisfaction rating of 90% or higher across all business units.•Sales Growth: Implemented marketing campaigns that resulted in a 15% increase in overall sales.•Social Media Engagement: Boosted social media engagement by 20% through targeted advertising and promotions.•New Restaurant Openings: Opened two new restaurants, managing all aspects from location leasing and renovation to staffing and marketing, ensuring successful launches. Show less