Stefan Mertens

Experience

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  TKS Solution, RR-TKS Group, Cagif

  Oct 1989 - Feb 1998

  Account, Sales & Business Development

  Building up experience in account management, business development, solution selling and start-up.

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  Hearis

  Mar 1998 - Apr 2008

  Operational Director

  Start-up & management of an IT company with 20 FTE delivering consulting, acquisition and implementation services for AS/400, developing Content Management Solutions and distributing ERP solution for the automotive sector. Key achievements• Increased overall revenue from 1,5 M to 10,8 M euro with an average profit margin of 22%.• Several business cases for and leading consolidation of datacenters : overall cost reduction of 40%.• Several awards : IBM Best Financial Partner & Premier Business Partner - iSeries solution.• Start-up of a partner network with over 10 partners acquiring mainframe infrastructure, implementation services and sharing their solution portfolio. Show less

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  Centre de production - Productiecentrum CPC

  May 2008 - Dec 2009

  Director

  Development and management of a production center responsible for delivering, selling, shared and specific it-services. Leading 40 IT professionals, with a recurring budget of 11,5 M euro supporting 4.500 end-users. Key challenges• Improve the availability of the delivered services and increase customer satisfaction.• Extend customer base, service catalogue and external partnerships. • Obtain the global total cost of ownership for the stakeholders. Key achievements• Deployed ITIL key processes : 97% successful changes, overall SLA 99,8%, cost reduced by 10%.• Improved alignment between Business and IT : 15% increase of customer satisfaction.• Business investments in the project & change budget increased by 2 M euro/year.• Reduced the group telecom expenses with 800 K euro/year.• Lead major WAN migration (37 head offices, 1700 contact points/agencies).• Lead the project to build & finally move to a new head office and datacenter (budget of 20 M euro). • Introduced managed workstations as a service with a 3th party. After 2 years the service was sold for 3.800 workplaces, 84% market adoption. Show less

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  Large User Group US

  Jan 2009 - Sept 2014

  Member

  Influenced as a member of the Large User Group U.S. the strategy of the IBM iSeries platform, enhanced our solution roadmap and solved several issues through close interaction with IBM lab advocates and executives.

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  M-team

  Jan 2010 - Sept 2014

  Director

  Corporate IT Group (formerly GFDI, CPC, Hearis) delivering Healthcare Information Services supporting businesses with a financial flow of 7,3 billion euro/year, employing in total 4500 end users located in 27 head offices and 1700 contact points/agencies. Head of the IT Services division (infrastructure, customer service, accredit & deploy) with a yearly budget of 18,5 M euro, additional projects budget up to 20 M euro and a total of 110 FTE.Key challenges • Define IT strategy, budget, capacity and achieve the SLA & KPI commitments.• On time delivery of major business projects with 150% demand increase in 1 year. • Reduce the business downtime due to incidents after software releases.• Define, implement a new ERP-system architecture and lead change in support/delivery organization. • Reduce the running cost and invest in innovative solutions. Show less

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  GIAL

  Jan 2015 - Sept 2015

  Director IT

  IT company delivering Information Services to the public sector including the city of Brussels supporting over 5000 end users, 44.000 students with over 200 locations. Member of the Comex and director of the IT division (customer support & delivery, production (datacenter), engineering). Key challenges• Achieve the SLA commitments. • On time delivery of major projects within the defined budget. • Organise the public market technical tender requirements.• Organise the definition of the DRP scenarios and business cases.• Represent the IT division during contractual negotiations. Show less

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  Worldline

  Oct 2015 - now

  Member of Coexco

  • Global Director of Delivery Center Merchant and Acquiring Services within GBL Financial Service

    Jul 2023 - now

  • Global Director Production Services Merchand and Acquiring Services

    Mar 2021 - Jul 2023

  • Global Director Production Services Delivery Center Merchand Services and Country Director

    May 2017 - Mar 2021

  • Director Technical Operations Benelux

    Oct 2015 - Apr 2017