Jamie Lucker

Experience

• 

  Stinson Morrison Hecker LLP

  Jan 1997 - Jan 2005

  • Project planning and resource management• Provided 24/7 on-call support as part of an eight member Technical Support Department• Supported all Remote Access Services• Supported wide range of practice division and staff applications, including: Elite Enterprise Software, Aptus, LexisNexis and Collection Partner• Performed hardware troubleshooting, replacement, and installations of network equipment for remote locations• Utilized problems solving skills as well as excellent customer service skills to provide Tier 2 support for all offices• Maintained SQL database tables for firm website• Monitored SQL backup and transaction logs to determine the efficiency of existing backup schedules• Developed new SQL backup schedules and create backup jobs for multiple database applications Show less

  • Desktop Support Specialist

    Jan 2004 - Jan 2005

  • Collection Operations Supervisor

    Jan 1997 - Jan 2004
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  Stinson Morrison Hecker LLP

  Oct 2005 - Oct 2006

  Application Administration Analyst

  • Created database maintenance jobs, monitored all backups for all offices, collaborated with administrative departments to gather information and develop ad hoc queries • Interwoven’s Mailsite: updated and verified the integrity of data for existing workspaces• Worked directly with vendors to configure all software; trained customers; managed all back-end processes• Created and managed jobs for use in mass data conversions• Provided Tier 3 support for business application related issues• Performed regular maintenance and vendor updates of business applications• Evaluated business requirements for financial and other pertinent applications supporting the internal needs of the firm, including database and DMS applications Show less

• 

  Lockton Companies

  Oct 2006 - now

  Played an important role working with Unit Managers, Business Advisors and key Associates to help them align their business needs with current technology solutions. By delivering on the promise of providing choice in how business productivity tools and Line of Business applications are delivered, our Associates were able to achieve their most critical business goals in an efficient and cost-effective manner. Responsible for marketing new technology to Lockton offices by overseeing monthly technology communications and increasing awareness by organizing and presenting technology discussion sessions. • Responsible for managing the associate relationship and impression of services• Provided technology solutions to simplify workflow • Delivered support to Associates on their use of Lockton tools & technologies• Made bi-yearly trips to each office to meet with Unit Managers, Business Advisors and key associates to discuss technology needs• Increased associate awareness by developing interoffice communications • Supported Lockton Producers and Associates in discussing technology solutions with clients and prospects, aiding both in the client support and prospect sales processes• Advised Associates on Information Technology best practices to maximize their value and efficiency when using, modifying or implementing technology solutions• Developed Information Technology marketing initiatives• Developed and analyzed Information Technology Surveys Show less • Provided remote technical support, problem resolution and on-site technical support • Installed and maintained complex client/server systems and software • Lead and worked directly with Associates and management to coordinate software, hardware and systems applications for the business • Developed complex project plans • Project leader for thirteen remote offices• Independently opened four new partner offices• Coordinated system upgrades and hardware maintenance with senior management• Consulted with senior management to develop solutions to streamline their business processes• Responsible for managing the Associate relationship and impression of IT services• Provided technology solutions to simplify workflow• Created IT marketing initiatives Show less

  • Assistant Vice President, Business Development Coach

    Jun 2019 - now

  • Business Development Coach

    Jun 2016 - now

  • Technology Advocate

    Jan 2014 - Jun 2016

  • Sr. IT Specialist

    Oct 2006 - Jan 2014