
Kylee South
Customer Service Manager

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About me
Professional Recruiter | Certified Staffing Professional
Education

American InterContinental University
-Bachelor of Business Administration - BBA Business Administration and Management, General
Experience

Elwood Staffing Services, Inc.
May 2016 - Apr 2019Customer Service Manager• Lead and manage branch recruiting team and strategies• Manage day-to-day operations in the branch and take a leadership role in meeting and exceeding branch financial and service delivery goals.• Tour existing and prospective client sites to determine staffing needs and suitability for temporary associates.• Administer all required pre-employment tests including drug screen and e-verify.• Develop and maintain recruiting sources to ensure consistent applicant flow.• Handle HR functions, including but not limited to; employee relations, counseling, performance reviews, payroll issues, employee accidents, discrimination, and sexual harassment claims. Show less

MAU Workforce Solutions
Apr 2019 - now• Partner with account managers to provide creative recruitment solutions to meet clients’ hiring needs.• Conduct candidate searches through strategic sourcing • Develop and implement sourcing strategies to find and attract desired candidates.• Schedule interviews between customers and candidates as appropriate.• Prepare candidates for job interviews.• Follow up with candidates and hiring managers after interviews.• Present job offers and negotiate as necessary.• Utilize the company’s applicant tracking system to effectively manage recruiting workflow/process.• Meet/exceed annual total gross margin goals. Show less • Hire, supervise, counsel, evaluate, discipline, and recommend changes in employee status.• Orient/on-board new associates to standards established by each customer on a consistent basis.• Administer company policies and procedures.• Maintain applicant flow through placement of ads, development of recruiting sources and analysis of weekly and monthly recruiting source reports.• Review work orders and interact with customers regularly.• Develop and update orientations for new and current clients.• Process employee weekly payroll and payroll corrections.• Administer assessments as required by client.• Submit Billing Source Documents as appropriate for each customer.• Communicate and resolve invoice non-payment with customer.• Attend unemployment hearings.• Maintain excellent level of customer service by visiting client sites at predetermined level.• Meet monthly safety key performance indicator requirements. Show less
Professional Recruiter
Mar 2023 - nowSenior Staffing Specialist
Aug 2022 - Mar 2023Staffing Specialist
Apr 2019 - Oct 2022
Licenses & Certifications

Certified Staffing Professional; CSP
American Staffing AssociationJan 2019
Honors & Awards
- Awarded to Kylee SouthAlpha Sigma Lambda American Intercontinental University, Upsilon Xi Chapter, National Honor Society Feb 2023
- Awarded to Kylee SouthDelta Mu Delta American InterContinental University, Mu Epsilon Chapter of the International Business Honor Society Sep 2022
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