Jagtar Singh

Experience

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  The Royal Marsden NHS Foundation Trust

  Aug 1995 - Jan 1997

  IS User Liaison

  Led help desk in providing 1 / 2 level support for all customer service issues (350+ users onsite).

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  Diageo

  Jan 1997 - Dec 1997

  IS Help Desk Support Contractor

  Level 1 / 2 customer support engineer in the Head Office of DIAGEO (500+ users across various branch offices).

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  Philip Morris International

  Feb 1998 - Apr 2015

  Function Head | IT Alignment | Solution for Sales, Marketing, Supply Chain, Finance (ERP) and eBanking | Budgeting & Planning • Led the strategic and operational planning (e.g. IT/IS budget, Long-Range Plans, etc). • Managed key business stakeholders (Local functions, Regional and Global). • Led the deployment and localization of global and maintenance of local IS solutions (including eBanking, Sales Force Automation, Sale Reporting and Order-to-Cash ERP) • Ensured optimal services delivery (e.g. ITIL, compliance, standards, etc). • Managed local vendor negotiation, contracts & relationships. • Drove adherence to security policies and guidelines. • Led the team resourcing, developing and appraising (3 employees and 5 consultants).Outsourcing | Relationship ManagementFor the initial 5 months, I had a duel role as the IBM India Global Relationship Manager (>500 off-shore development / support personnel). I managed the global relationship, drove off-shore operational excellence and governed off-shore infrastructure. Show less Lead Enterprise Architect within the Global Technology and Security Team providing design, implementation, adoption, governance and support services to multiple large-scale global programs or enterprise designs.Enterprise Storage and Backups | Datacenter | Cloud Computing | Enterprise Testing | Enterprise Architecture | IT Governance • Storage and Backup work stream in the global Datacenter Program and drove across technology domain Technical Governance, Documentation, Validation and Testing. • Enterprise Storage and Backup. • Cloud Computing (SAAS and IAAS) validation.Enterprise Content Management | Enterprise Collaboration | Usability | Legal Hold | Records Information Management | BPO • 2+ year global SharePoint 2010/2012 implementation, upgrade and enhancement Program. • Enterprise Search strategy. • Public Internet and the Enterprise Intranet site. • 2+ year eDiscovery (Legal Discovery and Hold) solution. • One-time global initiative to securely archive all company digital data.Business Process Optimization | Desktop Client | DMZ | Enterprise Architecture • Secure File Transfer Services (B2B / E2E / S2S). • Internet Explorer setting standards, security, mobile-code packaging and governance. • Supported eBusiness DMZ infrastructure (eBusiness application and services). • Microsoft Internet Information Server/Services (IIS) standards.Program Management | Enterprise Content Management | Information Architecture | Enterprise Testing | Usability • Technical Lead within Global HR Transformation Program (project team of ~200 people, duration of 5 years, cost saving ~40%) to create a new HR Operating Model. - Envisioned, designed, developed a robust and comprehensive Knowledge Management Solution - Supported the HR Business teams in Knowledge Management strategy (e.g. language strategy, translation, Information Architecture, taxonomy, etc). - Led Volume and Stress testing (VST) across all technical solutions (including ERP). Show less

  • IS Manager for India, Nepal and Bangladesh

    Mar 2013 - Apr 2015

  • Senior / Lead Architect Technology Platforms

    Jan 2002 - Feb 2013

  • Technical Analyst / WebMaster

    Feb 1998 - Dec 2001
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  MOL Group

  Jan 2016 - Sept 2018

  E&P IT Infrastructure Architect

  • Definition of E&P IT strategy and contributing to overall company-wide technology roadmaps and IT strategy.• Architecture design, communication, governance and program management of infrastructure / business projects (including Remote 3D Visualization, Document / Records Management, etc).• Mapping IT services to applications; analysing and documenting technical/functional/non-functional requirements.• Contributing to technical and impact analysis as part of problem and change management.• Mentoring and Training for internal IT teams. Show less

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  Typhon Studio Ltd

  Jun 2021 - now

  Director

  Founder of Typhon Studio Ltd Independent Game Development Studio.