Christopher Okoduwa

Experience

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  Louisiana State University

  Jan 2019 - Jan 2020

  Call Center Supervisor

  •Insured implementation of call center policies, operations and performance standards were understood and followed by call center employees.•Performed statistical analysis for each individual agent providing coaching to insure regular improvement of agent performance.•Manage, process, and review timesheets, payroll, and daily attendance of Call Center employees. Personally responsible for daily opening and closing of center.•Responsible for Monthly Employee Reviews and Evaluations for call center employees.•Generated preventative maintenance, executed, and reviewed all account audits and weekly operating reports for 75 call center employees.•Maintained all processes and quality of work within the department. Practiced and enforced all security and safety procedures.•Kept morale and integrity high.•Recognized as top supervisor for LSU call center. Regularly mentored other supervisors, responsible for all call center operations in the absence of PCM (Program Center Manager). •Worked closely with PCM (Program center manager) devising process improvement initiatives and systems. Show less

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  GAOTek Inc.

  Jan 2021 - Jan 2022

  Human Resources Intern

  • Promoted to Regional Team Lead within two months of hire. • Identified training needs and administer coaching to other HR interns as needed. • Developed and implemented onboarding and recruiting process for GAOTek’s Northeast Region.• Tasked with HR intern development, promotion, and termination if needed. • Insured implementation of call center policies, and that operations and performance standards were understood and followed by all HR Interns.• Foster a team environment with and encourage an open communication culture.• Establish clear and goals and delegate tasks as need to meet established deadlines.• Monitor team activities and report performance to management team.• Facilitate team meetings, documented action plans & outcomes. Reported results to management team. Show less

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  Franciscan Missionaries of Our Lady Health System

  Jan 2022 - Nov 2022

  Human Resources Intern

  • Hired as Employee Relations Intern for Shared Services.• Under the direction of the HR Director, developed an FMOL organizational chart for over 3500 employees.• Tracked and recorded Corrective Action cases for over 300 employees. • Assisted the Greater Baton Rouge SHRM Certification Director in the development of various SHRM-CP prep courses enabling numerous chapter members to pursue and receive their SHRM certified professional certification. • Proofread and edited grammar and technical errors on all outgoing documents generated by the HR Employee Relations Specialist. • Identified and determined common behavioral trends for incoming Corrective Action cases.• Developed a centralized dashboard utilizing graphs, charts, and tables for ease trend identification in all Corrective Action cases. Show less