Pierre Garant

Experience

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  Bureau en Gros

  Jan 1996 - Jan 1999

  Supervisor – Associate

  Guiding and supporting the associates from evening and weekends shifts, while ensuring the communication between employees and management. Promote and display products to maximize sales and inventory management.

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  Bell Canada

  Jan 1999 - Jan 2011

  ‘Take to Market’ and performance accountabilities for Upsell and new acquisition revenue within Bell TV & across 13 call centers (total agent base 4k). Manage an annual budget of $1.7M. Create communication and training for Satellite & Fibe portfolios. Create and implemente monthly and yearly incentive/Hype plans. Organize recognition events. Responsible for introducing and evaluating revenue-maximizing opportunities for BCE's growth products in sales channels (Bell Bundle). Develop communication strategies, both at the marketing and operational level. Multi-channel team aiming to merge the various Bell services into a single service offering. Responsible for supervising and motivating a team of 25 representatives in customer service to optimize the overall performance of staff. Ensure internal and external customer service (consumer market) face full support to the various products and services offered by Bell, while maximizing sales performance.

  • Manager, Channel Marketing

    Jan 2004 - Jan 2011

  • Manager, Product Marketing

    Jan 2002 - Jan 2004

  • Customer Service Team manager

    Jan 2002 - Jan 2002

  • Customer Service Representative

    Jan 1999 - Jan 2002
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  Québecor Média

  Jan 2011 - Jun 2014

  Account Manager

  Exploration and management of customer accounts , increasing the company's revenues through development and proposal of advertising strategies based on customers’ needs (printing, web & print publications and distributions), collaborations with teams internal, external and various business partners . Analyze and understand the competition.

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  TC Media

  Jun 2014 - Nov 2014

  Account Manager

  Exploration and management of customer accounts , increasing the company's revenues through development and proposal of advertising strategies based on customers’ needs (printing, web & print publications and distributions), collaborations with teams internal, external and various business partners . Analyze and understand the competition.

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  Fourgons TRANSIT Truck Bodies

  Feb 2015 - Nov 2021

  Marketing Coordinator

  Head of the marketing department. Development, implementation and management of budget, strategies and marketing plan. Conducting targeted marketing campaigns and measuring impacts. Optimization, updates and web management (website, social media, directories, incoming links, email campaigns, traffic analysis, etc.). Adaptation of marketing tools to the Canadian and American markets. Translation management. Image improvement and standardization. Management of promotional tools. Sales analysis, tools development and support to representatives. Creation of texts, training and coaching. CRM management and maximization. Research, needs analysis and profiling of final clients. Implementation and management of a commercial and competitive vigils system. Evaluation and continuous improvement of the customer experience. Conducting customer satisfaction surveys. Upstream contribution to product innovation. Organization of events and fairs. Public relations, media relations and communications. Show less

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  Lafarge Canada

  Nov 2021 - now

  Marketing Assistant Manager

  Brand Equity Management. Development, implementation and management of budget, strategies and marketing plan. Optimization, updates and Content management. Adaptation of marketing tools to the Canadian markets. Translation management. Market and product penetration Study. Image improvement and standardization. Management of promotional tools. Sales analysis, tools development and support to the sales team. CRM management and maximization. Implementation and management of a commercial and competitive vigils system. Conducting targeted marketing campaigns and measuring impacts. Evaluation and continuous improvement of the customer experience. Upstream contribution to product innovation. Organization of events and fairs. Support Communication, Steering Committees, Collateral & Social Media. Show less