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Basem Schuermann

Basem Schuermann

Ticketing Agent

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location of Basem SchuermannGermany

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  • Timeline

  • About me

    Senior Manager IT Design & Development.

  • Education

    • IHK Frankfurt

      2002 - 2004
      Luftverkehrrskaufmann Air traffic management Diploma

      Air traffic management

    • Helwan University Cairo

      1987 - 1988
      Egyptology tour guide license Diploma

      Egyptology

    • Ruprecht-Karls-Universität Heidelberg

      1990 - 1994
      Egyptology Pre Master

      Activities and Societies: Egyptology

    • Ain Shams University

      1982 - 1986
      Bachelor’s Degree Germanic Languages, Literatures, and Linguistics B.A. degree

      Germanic philology and linguistics

    • IATA Training and Development Institute

      1994 - 1995
      IATA diploma in travel and tourism Ticketing

      Activities and Societies: Ticketing and fare quote IATA & UFTAA Diploma

  • Experience

    • DER Touristik GmbH

      Mar 1995 - Jun 1995
      Ticketing Agent

      Ticketing and Reservation

    • Lufthansa

      Jul 1995 - Jul 2004

      Sales and Customer support Lufthansa City Office CTO FRAGP Travel Agencies Support – Fares and Ticketing Sales Support ( key account management ) Direct Customer support ( Refund – Claims – Liability ) customer relation management Ticket issuance Refund – Reissuance – etc..Miles and MoreIrregularities Reservations Hotel / CarsCheck In & Special Passenger Handling

      • Sales and Customer support

        Sept 2001 - Jul 2004

      • Passenger Service Agent

        Jul 1995 - Sept 2001

    • Lufthansa Systems

      Jul 2004 - Sept 2017

      Airline Passenger Services Systems (PSS)Alternate Distribution Channels /Direct Connect Ticketing and ancillary services EMD E-Ticketing & EMD Interlining ExpertFuture Group BusinessProvider Management (Nagarro and VIASoftware )Analysis of Altéa and JSON files with regard to PNR / NegoSpace Update Assessment and Evaluation of functional Change Requests Support functional expertise for Interfaces ,Lift File, HOT File , EMD Review & Sign off - product specifications Specification & Application Test Co-ordination E-ticket Interlining Projects Show less

      • Senior Business Consultant

        Jan 2008 - Sept 2017

      • IT Business Consultant

        Jul 2004 - Jan 2008

    • Lufthansa Group

      Sept 2017 - Apr 2020
      Project Manager

      IT Service Factory Distribution & Payment Solutions

    • Lufthansa Systems

      Sept 2021 - Jan 2023

      Informationsmanagement (IT Design & Development)functional integrated Team Functional / Expert integrated team - Ticketing & Reservation GUI

      • Senior Business Consultant

        Jul 2022 - Jan 2023

      • Senior Business Consultant

        Sept 2021 - Jun 2022

    • Lufthansa Group

      Jan 2023 - now
      Senior Manager IT Design & Development.

  • Licenses & Certifications

    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      May 2019

    • IBM Certified Solution Designer - IBM Rational Unified Process V7.0

      IBM
      Dec 2007

    • ITIL Foundation Certificate in IT Service Management

      TÜV SÜD
      Oct 2007
      View certificate certificate

    • Air Traffic Management Luftverkehrskaufmann

      IHK Frankfurt am Main
      Feb 2004
      View certificate certificate

    • IATA Foundation in Travel and Tourism Diploma

      International Air Transport Association (IATA)
      May 1994
      View certificate certificate