Amy Cottrell

Experience

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  Bupa

  Dec 2003 - Jan 2008

  Customer Advisor

  First point of contact for all new business enquires into UK Membership. The role included:• Identifying new sales opportunities• Directing the customer to the appropriate channel• Providing excellent customer service

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  Sony

  May 2008 - Feb 2011

  The last 3 months of my contract I spent in the Non–Product Procurement Europe (NPPE) department. I was involved in the implementation of the new SAP SRM Version 5 e-procurement system. My role included:• Being part of the team involved in designing, developing and testing the new SAP SRM system.• Becoming heavily involved in the whole purchase to pay system change process. • Liaising with the SAP SRM training team, managing the Key User Training. Confirming attendance and obtaining user feedback. • Assigned the role of Mobile Phone Controller for the whole of Sony UK, obtaining authorisation from the hierarchy and on this basis I approving/rejecting spend. Key Achievements:o Providing a high level of support to our users during this time of change. Ensuring the smooth transition from the old Ariba procure to pay portal to the new SAP SRM system. This includes the outsourcing of the helpdesk to Romania. o Testing the SAP SRM system before go live using UAT testing.o Training and supporting the Procurement Hub based in Romania to understand our processes and procedures.o Communicating any change and providing reassurance to our users Show less I started Sony in shared services where I was responsible for the efficient running of the E-procurement system (Ariba). The role included: • Supporting the Non-Product Procurement team ensuring the correct processes, procedures and compliance with the purchasing policy and to ensure the process was followed.• Monitoring and tracking all purchase orders within the Ariba system, co-ordinating £250 million of spend. • Testing new developments within Ariba with our third party support (Xoomworks) and providing advice and innovative ideas to improve the system.• Supporting users and suppliers in using the e-procurement system and provided all users with essential training.• Maintaining the delegation of authority, approval flows.• Always meeting the Helpdesk SLA’s and KPI’s. This included providing reports back to the Finance Director. • Managing user profiles and troubleshooting.• Owner of the procurement Access Supplier database which I updated and maintained.• Resolving all user queries via the Remedy tool.Key Achievements:o I provided a high level of service and support to users across SUKL, ensuring there was an improved Ariba usage, coverage and transactional compliance.o I documented all processes for future user guides.o I assisted with the Ariba super user rollout by identifying qualified users and provided full training. Show less

  • SAP SRM Procurement Co-ordinator

    Dec 2010 - Feb 2011

  • Purchase to Pay Ariba Administrator

    May 2008 - Nov 2010
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  Tullow Oil

  Mar 2011 - Dec 2015

  I reported to the SAP System owner, I worked directly with the SAP Accenture offshore support team, technical hosting team, Global Service Desk and our SAP super users. I was responsible for ensuring there was sufficient segregation of duty in place according to the common SAP SOD standards. This role included:• Managing weekly reviews with the Global Service Desk and our offshore technical team to discuss the status of open issues and the ticket backlog, escalating issues where required.• Analysing security and authorisation change requests from the business, following the change management process.• Providing back up support to the Supply Chain ERP Specialist during peak periods of activity and absences. • Performing positive/negative and end to end testing within our non production SAP environments. Providing test evidence as part of the sign off process including supporting UAT. • Providing full analysis of incidents raised within our Service Now ticketing system, indentifying high priority tickets and providing technical details to resolve the issue. Key Achievements: o Being heavily involved in the implementation of SAP which included 5 successful go lives across different countries.o Liaising with the Accenture project team to ensure business best practices were followed and providing business knowledge.o Created process flows, guides and updated technical documentation when change requests are transported o Training to our global service desk team on SAP role maintenance and DOA processes. o Improving the data cleanse and leaver’s process which helps to keep our licensing costs in line with budget.o Assisting Deloitte and KPMG with Audit requirements and ensuring all their recommendations are delivered o Demonstrating continuous efforts to streamline processes and improve business behaviors ensuring best practice Show less Working in the IS Function reporting to the Maximo System owner. This role included:• Providing day-to-day business support and guidance to the Global Service Desk and the AMS team. • Working in conjunction with Internal Audit to provide the required Maximo audit reports and implement audit controls including: Segregation of Duties and identifying trends / repeat offenders and then working with SCM and Finance on the best approach. • Liaising with the SME’s (System Matter Experts) across functions to ensure the Maximo User Training Material is up to date and maintained centrally. Also updating the Maximo Help and Support pages on the Tullow Net. • Providing input to projects related to Maximo and assisting on project deliverables where requiredKey Achievements:o Engaging with the Finance and Supply Chain teams I improved the New / Change User Request forms which resulted in an improved user experience and a reduction in the number of queries related to the processo Ensuring the committed deliverables from Internal and External Audit were achievedo Provided assistance in implementing the ‘Removal of Change Status’ project which was causing 31% of tickets raised from incident management analysiso Developed and implemented a training programme for the GSD team. Gaining positive feedback and increasing 'Fix on First Call' ticketso Improved the Monthly Data Cleanse process which provides user statistics Show less I started Tullow working in the C&P (Contracts and Procurement) department within SCM (Supply Chain Management). While in this role my responsibilities included:• Assisting Contracts Advisors with the preparation, approval and execution of purchase orders, service orders, work orders and contract amendments.• Creating Contracts and PO’s in Tullow’s e-procurement system Maximo. • Reviewing and facilitating Tullow compliance with C&P Procedures as required by license Petroleum Agreements, Joint Operating Agreements and the Jubilee Unit Operating Agreement• To track and register documentation in tender and approval processes, to facilitate compliance with internal and external C&P procedure requirements• Demonstrating continuous efforts to improve work processes working cooperatively and jointly with the whole C&P team. • Assisting in the preparation, award and post-award management of documentation relating to purchase orders and contracts for materials and servicesKey Achievements:o Having the ability to liaise with diverse personnel across departments and disciplines to meet user requirements and to ensure the prompt and correct delivery of materials and serviceso Improving the communication between Ghana Well Engineering, Subsurface and Exploration personnel Show less

  • SAP ERP Specialist – Security and Authorisations

    Apr 2013 - Dec 2015

  • Maximo Business Systems Support

    Feb 2012 - Apr 2013

  • Contracts Assistant

    Mar 2011 - Feb 2012
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  BP

  Mar 2016 - Dec 2016

  P2P Legacy Systems Specialist

  Reporting to the Legacy Systems Manager my 6 month contract at BP was extended until the 16th of December 2016. While working at BP I was part of the Process and Systems team where our main objective was to promote the standardisation of their PSCM (Procurement and Supply Chain Management) systems. This role included:• Understanding, monitoring and supporting the successful running of various Procure to Pay (P2P) systems, processes and applications across different regions. This includes systems such as Maximo, SAP, AVEVA WorkMate, SharePoint (maintaining the simplification and efficiency opportunity deflation tracker) and AVEVA Procon. • Overseeing the resolution of queries relating to the successful running of the systems and processes via the appropriate parties. • Providing guidance to users on compliance and best practice in their designated area. • Involved in the data cleansing of the legacy Maximo system ahead of the implementation of SAP. • Monitoring interface issues between different systems. For example WorkMate to SAP, Currently supporting post SAP go live issues such as vendor validation. Key Achievements: o The Angola region started with 27K POs in Maximo. We reduced this which enabled the deployment team to migrate only 1.5K relevant POs into SAP. We did the same for the Trinidad region. o We cleansed inactive vendors for the Angola, Norway and Trinidad regions. o I identified vendor inconsistencies for the Norway region between their 2 systems, SAP and WorkMate. By liaising with users, the vendor team, Norway AP, the PEC team and AVEVA support I ensured both systems were aligned reducing payment issues. o Being responsible for the successful transition of all the Norway P2P support from the Legacy team (me) to in country. Show less

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  Merck Group

  Apr 2017 - now

  Customer Service Officer