Rifaut Sheikh

Experience

• 

  Mercedes Benz

  Jan 2008 - Nov 2014

  Manager- After Sales Marketing Mercedes Benz T&T Motors Ltd. New Delhi, India (Sep 2011 to Jul 2013)Key Deliverables:Attend to all walk in customers and acknowledge their presence.a) To make sure that customers receive personal attention and assistance from Service Team throughout their visit.b) To co-ordinate with the Service Team in regard to arrangements summarized and confirmed by customer.c) For assigning Service Advisor to customer coming with appointment.d) For assisting customers coming without appointment and coordinating with Service Team for making arrangement for their vehicles.e) Customers who do not appear as per appointment schedule should get call within 1 hour for the reason of no-show and to arrange a new appointment. (Location where CCC is based; the no-show to be in coordination with Appointment ControllerOrganizing corporate visits/ fleet customer visits for relation building on one to one contact and increasing vehicle inflow in the workshop.Working in conjunction with showroom, with regard to expectation of the customers from the workshop.Organizing other activities pertaining to service marketing, like sending mailers, invites and workshop brochures.Organizing visits to the customers for highlighting and bringing awareness about the workshop facility.Coordinating with the workshop head for handling customer issues and monitoring FFV with active participation of Floor in charge and Front office in charge for analyzing Repeat and Re-visits of vehicles.Handling CSI customers with regard to any issues outlined by them.Maintaining the system and processes in an order that it facilitates high customer satisfaction and exceeds customer expectations by providing quality service.reporting.Preparation of “History Files” in case of urgent requirement from the point of complaint or special goodwill etc. Show less

  • Certified Asst. Customer Care Manager

    Sept 2011 - Nov 2014

  • Asst. Customer Care Manager

    Jan 2008 - Jan 2014