Rodolfo Minuzzo

Experience

• 

  AGM Telecommunications

  Jan 2000 - Jan 2004

  Supervisor

  oversaw the company's deployment teams.

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  Alcatel-Lucent Enterprise

  Mar 2003 - Nov 2010

  Supervisor Telecom

  Perform and supervise the implementation of the procurement activities, PDH-SDH circuits activation 2MBPS and FAST-ETHERNET, GigaEthernet and aggregation in managements (Marconi, Alcatel, Siemens, NEC) KPI, SLA and task queues; Responsible to guaranty the transmission network stable and running in all Brazil managing since Rio Grande do Sul until Acre

• 

  GVT

  Jun 2003 - Aug 2004

  Técnico Telecom

  Técnico Telecom

• 

  Brasil Telecom

  Jan 2004 - Jan 2006

  Técnico de telecomunicações

  Responsible of supply and commissioning of FAST-ETHERNET circuits in 2MBPS and managements (Marconi, Alcatel, Siemens, NEC) to internal departments; Indicators-control, SLAs and KPIs

• 

  ZTE

  Nov 2010 - Dec 2013

  Manage the deployment of equipment activities in ZTE to attend regional Oi Telecom.Define standardization of equipment installation, set goals and deadlines for execution of works;Report every evaluation to costumer and Chinese team. Controlling and manage all Rollout information;Supporting the customer centricity, developing new business opportunities for fast and efficient results.Training new resources and supporting the commercial team with focus on business opportunities. Coordinate the deployment and activation of ZTE 's DSLAM in PR.

  • Project Coordinator - DWDM and PTN

    Jul 2012 - Dec 2013

  • Project Coordinator - PR/SC/RS

    Nov 2010 - Jul 2012
• 

  Huawei Technologies

  Jan 2014 - Sept 2021

  Manage all delivery process on TIM in South of Brazil.Working with expertise and good relationship with customers, partners, suppliers and stakeholders. Manage more than 200 resources with different levels and skills.I’m responsible to delivery equipment and software solutions (4G, 5G, DWDM, PTN, IP, Software Solutions).With excellent results in commercial level with all directors of telecom company in South of Brazil.Also with focus in new business opportunities and customer satisfaction. Have worked and PMO supporting new departments and centralization process. Show less

  • Manager Project

    Jun 2017 - Sept 2021

  • Senior Project Program Manager

    Jan 2014 - Sept 2021
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  Lumen Technologies

  Sept 2021 - Aug 2022

  Client Services Manager

  Responsável pelo sucesso de cliente, como suporte ao desenvolvimento de novas experiências utilizando todas as novas tecnologias e soluções mais aderentes as necessidades.Foco no melhor atendimento e pró-atividade nas soluções da Lumen que atendem as necessidades do cliente.Gestão com objetivo no resultado de sucesso, na jornada de crescimento do cliente com foco em Customer Experience.Utilizando metodologias de PRINCE2 e SCRUM, para o resultado a ágil e eficiente.Com a experiência em soluções sustentáveis, atendemos o cliente seguindo os melhores princípios ecológicos. Show less

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  Cirion Technologies

  Aug 2022 - Nov 2023

  Senior Client Services Manager

  Senior Service Manager

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  TIM Brasil

  Nov 2023 - now

  Gerente de operações de rede

  Responsável pelas equipes e contratos de Operação e Manutenção da rede TIM em 5000 estações da região sul.→ Diagnóstico e tratamento de falhas, suporte L3, gestão de crise e ações de resiliência.→ Gestão de contratos e performance de fornecedores de campo.→ Desenvolvimento da autonomia técnica do time e simplificação processual #LeanThinking