Parag Shrivastava

Experience

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  Tata Consultancy Services

  Sept 2012 - Mar 2021

  Telcel CDR Analytics & Revenue Assurance is an End-to-End Solution for Revenue and Data Quality Assessment for Telcel using Hadoop/Cluster based Cloudera Server.Responsibilities:• Directed a cross-functional team in evaluating Business Requirements for Big Data implementation resulting in an increase of project accuracy by 30%.• Pooled resources with the pre-sales team to provide comprehensive cost and effort estimations, finalizing contracts to ensure successful project initiation.• Established and maintained detailed project schedules, planning and management, ensuring timely completion of technical implementations while maintaining high-quality standards.• Cultivated robust client relationships by conducting bi-weekly stakeholder communication sessions, delivering actionable reports on project milestones that ensured alignment with critical success factors and boost overall satisfaction levels.• Facilitated communication between design teams to bridge gaps, achieving an upgraded workflow leading to enhanced collaboration resulting in faster iteration cycles for user feedback integration.• Revised standardized operating procedures to intensify team uniformity and transparency, while driving data quality analyses and performance tuning initiatives.• Monitored system capacity and executed strategic planning that ensured applications supported projected growth targets, contributing to a seamless user experience for over 50,000 active users per month.Achievements:• Successful migration of Telcel’s current Revenue Assurance system to Hadoop/Cluster based Cloudera Server, created a Data Lake used by different modules; resulted in streamlined data processing capabilities and decreased latency by 40%.• Achieved a potential revenue saving of 300K USD per month with the applied solutions for Telcel.• Achieved Customer Satisfaction Index: 98%. Show less AMX Revenue Assurance program is a Reporting Tool to report the Revenue Leakage in Claro in 5 countries: Guatemala, El-Salvador, Honduras, Nicaragua and Costa Rica. Responsibilities:• Driven the overall planning, management, completion of projects and technical implementation.• Regulated POCs at Client Location to showcase the successful results.• Collaborated effectively between component and end-to-end designers, ensuring successful solution alignment and business sign-off.• Outlined business use-cases as per the client’s requirement and organized various application demos with different level of stakeholders and Customer.• Administered thorough assessments on existing applications to pinpoint inefficiencies; provided actionable insights that directly amplified system responsiveness.• Managed both onsite and offshore teams, evaluating performance and providing ratings. • SRS Creation, Database Design, System Testing, Data Analysis and Backend flow design.• Orchestrated an ongoing mentorship program that increased documentation clarity standards among other teammates.Achievements:• Effectuated the Revenue Assurance System across five Central American countries, facilitating better revenue tracking and identifying leakage areas; led to a successful framework for future projects at Telcel.• Deployed Various CRs and submitted proposals for new projects in different modules. Show less Led the development and implementation of application features for three major client projects. Responsibilities:• Configured comprehensive SOA (Service-Oriented Architecture) along with Apache CXF JAX-WS SOAP web-services to integrate with other components.• Communication with upstream and downstream systems and designing web-service accordingly.• Engineered and executed robust consumer and provider web services through Apache CXF, achieving a seamless integration that enhanced transaction speed across the Dealer Managementsystem. Used SOAP UI for testing the web-services.• Developed SOA (Service-Oriented Architecture) web-services, notifications through email and SMS using notification manager.• Devised and deployed JAX-WS SOAP web services utilizing Apache CXF, resulting in a 40% increase in integration speed between consumer and provider applications while ensuring robust service reliability.• Configured Jboss EAP server with different managed servers, clusters and node managers for 100% availability and load balancing. Show less

  • Business Analyst for Telcel CDR Analytics and Revenue Assurance Program– Mexico, CDMX

    Feb 2018 - Mar 2021

  • Onsite Coordinator & Project Leader: America Movil, Mexico City

    Feb 2016 - Jan 2018

  • Application Developer, Tata Consultancy Services

    Sept 2012 - Jan 2016
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  Netcracker Technology

  Mar 2021 - Feb 2023

  Senior Business Analyst: TELUS Communications

  TELUS Canada: Cloud Catalogue & CPQ Migration: The project focused on migrating current TELUS catalogue for Internet, TV and home Security using Google Cloud Platform integrated with TMF-APIs.Responsibilities:• Orchestrated business requirement analysis and designed strategic plans promoting Cloud based offerings that improved customer satisfaction scores by more than 15% within six months of post-implementation.• Analyzed existing system architectures and designed strategic plans for moving towards cloud-based offerings such as CPQ tools, leading directly to augment customer satisfaction.• Developed and enforced business rules integrating TMF-API within cloud environments; reduced system downtime during transitions by 40%, supporting uninterrupted customer services.• Analyzed business rules for end-to-end services, including Internet, TV, and Home Security. • Facilitated communication between Component and E2E Designers, ensuring alignment and solution sign-off by business stakeholders. • Entrenched comprehensive reporting frameworks for project progress tracking; simplified transparency led to increased stakeholder engagement during the implementation phase, securing UAT sign-offs. Achievements:• Led the first successful cloud migration of the TELUS and Netcracker CPQ Catalogue, encompassing over 250 products across various geographic locations. Show less

• 

  KPMG Technology Services Americas - KTSA

  Mar 2023 - now

  Manager: Data Strategy and Operations

  SDT - Strategic Data Transformation: The project centered on advancing technology to migrate KPMG’s legacy data warehouse to the cloud (MS Azure + Databricks), includes the transition of critical sub-modules such as the Vendor Management System, Accounting Module and People Management System.Responsibilities:• Performed a comprehensive technology requirements analysis to evaluate current infrastructure capabilities, identifying enhancements to enable the cloud migration of existing Enterprise Data Warehouse systems at KPMG USA, to improve scalability and reduce operational delays.• Performed data analysis to assess the feasibility of new requirements/changes between legacy EDW systems and new technologies, refining change proposals that directly improved operational efficiency within the Accounting and Finance Module.• Restructured Data Modeling solutions and providing Data Mappings for cloud-based designs.• Upgraded a comprehensive Vendor Management System that lessened onboarding time for contingent workers, enabling faster integration into projects and strengthening overall workforce efficiency.• Implemented Data solution to interface with systems including Beeline, ServiceNow, MuleSoft, SAP HANA, and SuccessFactors, etc.• Designed and accomplished comprehensive data validation utilizing Alteryx Workflows that diminished manual error rates by up to 80%.• Revamped existing SQL procedures through integration of the KPMG-Advisory GPT AI module; saved approximately 80 hours a month on manual adjustments while increasing throughput of analytical reports delivered per week. Achievements:• Piloted the first Cloud Migration of the Finance & Accounting module at KPMG. • Orchestrated the successful implementation of a Vendor Management System, encompassing over 40,000 employees across varied geographic locations, seamlessly bridged platforms including SuccessFactors, ServiceNow, MuleSoft, Beeline and SAP-HANA. Show less