Connor Joyce

Experience

• 

  IFixit

  Jun 2010 - Apr 2014

  Quality Control and Computer Technician

  Tested and stocked Apple computer and iPhone parts in bulk for international sales. Also kept "bench" computers in working condition for testing purposes and occasionally helped in the shipping department.

• 

  MacSuperstore

  Apr 2014 - Nov 2015

  Computer Technician

  Troubleshooting software problems and hardware issues at the counter with customers. Checking in computers that need more detailed repairs

• 

  ComputerCare

  Jun 2016 - Jan 2018

  Supervising a team of computer hardware technicians while also repairing computer hardware and iOS devices. Working on Lenovo and Apple technology primarily. Employee for ComputerCare working onsite at Facebook Ops Center fixing hardware components of computers and iPhones in Chico, CA.

  • Lead Computer Technician

    Jun 2017 - Jan 2018

  • Computer Technician

    Jun 2016 - Jun 2017
• 

  Eaton & Associates

  Dec 2018 - Jan 2022

  Providing remote IT / network support for a MSP in the San Francisco Bay area.Gaining experience with:-GPO / Active Directory-Windows Server 2008 r2 - 2019-Google Admin / GSuite-Cisco Meraki / Juniper Mist-Barracuda and VIPRE Email Security-Microsoft 365 / Exchange Administration-Azure AD Sync-Virtualization / VMWare vSphere and ESXi-Powershell scripting / Batch files-Network monitoring-NAS product support (Synology, Datto, and more)-Backup health checks (Veeam, Carbonite, Datto File Protection, S3)-ConnectWise Manage ticketing system / ITGlue / Continuum RMM-Automating services and alerts Show less Providing remote IT and network support for a MSP in the San Francisco Bay area.Gaining experience with:-GPO / Active Directory-Windows Server 2008 r2 - 2019-Google Admin / GSuite-Cisco Meraki / Juniper Mist-Barracuda and VIPRE Email Security-Microsoft 365 / Exchange Administration-Azure AD Sync-Virtualization / VMWare vSphere and ESXi-Powershell scripting / Batch files-Network monitoring-NAS product support (Synology, Datto, and more)-Backup health checks (Veeam, Carbonite, Datto File Protection, S3)-ConnectWise Manage ticketing system / ITGlue / Continuum RMM Show less

  • Junior System Engineer

    Mar 2021 - Jan 2022

  • Help Desk Engineer

    Dec 2018 - Mar 2021