Experience

• 

  Cem corporation

  Jun 2008 - Aug 2011

  North american inside sales representative

  • Provided support for a 22-person domestic sales team• Provided customer assistance with product application, installation, and troubleshooting• Hosted on-site training, tours, and entertainment of customers at the manufacturing site• Assisted with transition to and implementation of Salesforce.com

• 

  Pht international, inc.

  Sept 2011 - May 2016

  • Managed a portfolio of over 25 accounts individually, $10 million in annual revenue for large brands such as P&G and Dr. Pepper.• Met or exceeded initial sales goals of $400,000 and consistently exceeded sales years following, by upselling to current customer base, expanding reach by reviewing import data, and cold calling potential client leads.• Assisted the VP of Sales and Marketing with correspondence, travel, and client management.• Secured an exclusive multi-year supply agreement, leading to portfolio diversification and new customer opportunities.• Attended trade shows in the US and Canada, strategically planning to connect with current and potential customers.• Developed lasting relationships with clients across the globe, attune to details about each culture and client, and selected to attend annual sales meeting in China.• Collaborated with global sales and support teams to effectively manage risks within supply chain.• Trained account representative replacement along with two other sales team members. Show less • Managed a portfolio of over 25 accounts individually, $10 million in annual revenue for large brands such as P&G and Dr. Pepper.• Met or exceeded initial sales goals of $400,000 and consistently exceeded sales years following, by upselling to current customer base, expanding reach by reviewing import data, and cold calling potential client leads.• Assisted the VP of Sales and Marketing with correspondence, travel, and client management.• Secured an exclusive multi-year supply agreement, leading to portfolio diversification and new customer opportunities.• Attended trade shows in the US and Canada, strategically planning to connect with current and potential customers.• Developed lasting relationships with clients across the globe, attune to details about each culture and client, and selected to attend annual sales meeting in China.• Collaborated with global sales and support teams to effectively manage risks within supply chain.• Trained account representative replacement along with two other sales team members. Show less • Managed a portfolio of over 25 accounts individually, $10 million in annual revenue for large brands such as P&G and Dr. Pepper.• Met or exceeded initial sales goals of $400,000 and consistently exceeded sales years following, by upselling to current customer base, expanding reach by reviewing import data, and cold calling potential client leads.• Assisted the VP of Sales and Marketing with correspondence, travel, and client management.• Secured an exclusive multi-year supply agreement, leading to portfolio diversification and new customer opportunities.• Attended trade shows in the US and Canada, strategically planning to connect with current and potential customers.• Developed lasting relationships with clients across the globe, attune to details about each culture and client, and selected to attend annual sales meeting in China.• Collaborated with global sales and support teams to effectively manage risks within supply chain.• Trained account representative replacement along with two other sales team members. Show less

  • Account Manager

    Jan 2016 - May 2016

  • Senior Account Representative

    Jan 2015 - Dec 2015

  • Account Representative

    Oct 2012 - Dec 2014

  • Inside Sales Assistant

    Sept 2011 - Oct 2012
• 

  Linet americas

  May 2016 - Jan 2018

  Product manager & marketing support

  • Helped launch the pediatric bed in US hospitals, handling strategic outreach and development for the product portfolio, and connecting with various decision makers throughout the trial process.• Learned medical terminology and reviewed medical guidelines to test the product and gather feedback from nurses, doctors, and clinical sales team.• Reviewed marketing collateral copy to ensure communication was tailored to the US market.• Managed product development and market launch preparation for three new products, including marketing activities, clinical research, design validation, and sales training and support.• Assisted with marketing content creation, such as social media content, product literature, and product specifications. • Acted as the in-house product specialist for the US through managing product knowledge and serving as a liaison for internal and external teams.• Set up for four large medical trade shows, handling the majority of the event preparation and planning. Show less

• 

  Hatch early learning

  Jan 2018 - now

  • Collaborated with internal team members to achieve the goal of 100,000 subscriptions, exceeding original sales goals by 700% in 2020.• Review client utilization reports to identify opportunities for growth and track students’ individual progress, developing over 50 specialized reports last school year for 45 different clients.• Cultivate lasting relationships with clients, working with up to 20 different clients per day, while directing information between internal sales, account, technical support, marketing, and product development teams.• Work to understand the needs of the customer base, from school principals, educational specialists, district leaders, to teachers. • Handle the project management for initial client onboarding, such as client training and all technical set up of the tablet applications and website.• Coach customers on best practices on biweekly client calls, to help clients reach educational goals and milestones. Show less • Collaborated with internal team members to achieve the goal of 100,000 subscriptions, exceeding original sales goals by 700% in 2020.• Review client utilization reports to identify opportunities for growth and track students’ individual progress, developing over 50 specialized reports last school year for 45 different clients.• Cultivate lasting relationships with clients, working with up to 20 different clients per day, while directing information between internal sales, account, technical support, marketing, and product development teams.• Work to understand the needs of the customer base, from school principals, educational specialists, district leaders, to teachers. • Handle the project management for initial client onboarding, such as client training and all technical set up of the tablet applications and website.• Coach customers on best practices on biweekly client calls, to help clients reach educational goals and milestones. Show less

  • Customer Experience Operations Manager

    Mar 2024 - now

  • Customer Success Manager

    Mar 2019 - Mar 2024

  • Customer Success Specialist

    Jan 2018 - Mar 2019