Experience

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  The estée lauder companies inc.

  Jan 2000 - Jan 2007

  Regional education manager

  Planned and developed department from ground up. Managed and conducted seasonal education programs in the Americas in English and Spanish. Accountable for implementation of company marketing strategy through sales and product training. Modified education programs to improve customer satisfaction, expand productivity and enhance success. Provided leadership and developed initiatives to create overall brand equity. Planned and managed a portfolio of multiple brands and budget in excess of $150,000. Mostrar menos

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  Cartier

  Jan 2007 - Jan 2022

  Prime function was to define the learning and performance strategy and coordinate the implementation of the education efforts to emphasize Cartier’s values and propositions throughout the region (for both our retail partners and corporate staff) as well as develop a service platform for all training requirements. Designed and developed training programs, tools, and resources within the Maison’s guidelines to reinforce sales staff’s product knowledge and ability to connect with clients. Worked closely with regional Learning & Development team to evaluate skills and implement programs to ensure quality of sales techniques, brand knowledge and skills needed to successfully drive revenue and growth. In addition to client/staff onboarding, hosted monthly webinars for groups of 70 - 150 people. Organized, designed, and implemented the yearly Cartier Brand Ambassador Seminar to continuously develop selling techniques to ensure service excellence in the region.Collaborated with all department heads on various aspects of people management by assessing and developing individual skills required to drive company growth, as well as promoting a learning culture, interviewing candidates, and on-boarding new hires. Assessed all corporate staff (40) to develop a precise training program to build their leadership, supervisory, and critical skills needed to align with the overall business plan and career path to ensure seamless succession planning. Worked with vendors, subject matter experts, and specialists to obtain optimal results. Centralized all training requirements to anticipate and manage annual budget of $310K. Mostrar menos Ensured a smooth transition to cover the operational responsibilities of the Retail Department until a new organization was defined. Supervised the CRM/Retail Coordinator and Retail Intern. Tasks included but were not limited to consolidating incentive prizes/programs of previous fiscal year; finalizing the action plan of all boutiques; creating and delivering the retail presentation and workshop at annual C.A.R.E.; improving monthly sales analysis reports; supervising CRM action plan; and managing the budget implementation. Mostrar menos

  • Sr. Manager, Learning & Development

    Jan 2013 - Jan 2022

  • Interim Retail Operations Manager

    May 2013 - Oct 2013

  • Senior Area Sales Manager

    Oct 2010 - Sept 2013

  • Retail Sales Manager

    Jan 2007 - Oct 2010
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  The curiosity shop, llc

  Jan 2022 - Jan 2023

  Worksplace learning and development - latam

  Provided consulting services to assess skills and find solutions to strengthen capabilities of each individual to ensure continued growth and transformation of the company. Worked with stakeholders to determine training solutions to improve key skills such as selling techniques, product knowledge, negotiation, leadership, and more.Sales performance coach.Translation services, English to Spanish and vice versa.Available to work in the USA and Latin America.

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  Moxie

  Jan 2023 - now

  Learning and development consultant