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Yadi S.

Yadi S.

Early Childhood Educator

Followers of Yadi S.44 followers
location of Yadi S.Barcelona, Catalonia, Spain

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  • Timeline

  • About me

    Looking for/ Administrative Assistant - Assistant Office Manager - Receptionist

  • Education

    • Universidad Central de Venezuela

      -
      Bachelor's degree EDUCATION

  • Experience

    • Universidad Central de Venezuela

      Jan 2003 - Jan 2007
      Early Childhood Educator

    • Aparthotels Adagio

      Jan 2011 - Jan 2012
      Bilingual Hotel Receptionist

      Booking, check-in, check-outRoom occupation managementManagement of incidentsPreparing bills, cash desk closingCostumer service

    • Multiburo | Centres d'affaires, Coworking, bureau pour travailleur mobile, réunion & domiciliation

      Jan 2014 - Jan 2015
      Assistant Office Manager

      Ensure the office runs smoothlyFull management of meeting rooms: Bookings, planning the daily services, schedule appointments, manage the office calendarLogistics of office tasks: Internal security, food and beverage service, monitor and maintain office equipment (Computers, video beams…)Assistance and support for the company's managersCoordination and organization of all kinds of events in the companyPersonalized costumer support: Managing catering, snacks, office supplies…

    • Sitel Iberica

      Apr 2018 - Sept 2018
      Customer Service Specialist

      Customer Care for OUI.sncf (French train line)Manage and solve incidents to incoming calls and emailsTechnical advice to the clients on the use of the websiteBooking travels for travel agencies (B2B)Respond the customers’ doubts

    • SELLBYTEL Group Spain

      Oct 2018 - Dec 2018
      Technical Support Advisor

      Diagnosis of IT problemsManagement of emails and calls for resolution of casesRemote solution or escalationRemote assistance

    • Comfort Travel Solutions

      Jun 2019 - Apr 2020
      Administrative Assistant

      Planning timetables, working days and daily services (20 to 50)Making and managing bookingsOptimization of the booking system and the response to the client (Quality improvement: templates, support to the commercial management...)Making and issuing invoicesCalculating comission feesPayment trackingChat, email and call management from B2B and B2C clientsLiniking the clients, the staff and the managementIncident resolutionVehicles distribution and monitoring as well as drivers operational support Show less

  • Licenses & Certifications

    • Bilingual Hotel Receptionist

      Greta de l'académie de Créteil

    • Teacher Of Spanish

      Colegio Tia Tula

    • Positive Discipline Educator

      Positive Discipline Association