Experience

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  Universidad central de venezuela

  Jan 2003 - Jan 2007

  Early childhood educator
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  Aparthotels adagio

  Jan 2011 - Jan 2012

  Bilingual hotel receptionist

  Booking, check-in, check-outRoom occupation managementManagement of incidentsPreparing bills, cash desk closingCostumer service

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  Multiburo | centres d'affaires, coworking, bureau pour travailleur mobile, réunion & domiciliation

  Jan 2014 - Jan 2015

  Assistant office manager

  Ensure the office runs smoothlyFull management of meeting rooms: Bookings, planning the daily services, schedule appointments, manage the office calendarLogistics of office tasks: Internal security, food and beverage service, monitor and maintain office equipment (Computers, video beams…)Assistance and support for the company's managersCoordination and organization of all kinds of events in the companyPersonalized costumer support: Managing catering, snacks, office supplies…

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  Sitel iberica

  Apr 2018 - Sept 2018

  Customer service specialist

  Customer Care for OUI.sncf (French train line)Manage and solve incidents to incoming calls and emailsTechnical advice to the clients on the use of the websiteBooking travels for travel agencies (B2B)Respond the customers’ doubts

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  Sellbytel group spain

  Oct 2018 - Dec 2018

  Technical support advisor

  Diagnosis of IT problemsManagement of emails and calls for resolution of casesRemote solution or escalationRemote assistance

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  Comfort travel solutions

  Jun 2019 - Apr 2020

  Administrative assistant

  Planning timetables, working days and daily services (20 to 50)Making and managing bookingsOptimization of the booking system and the response to the client (Quality improvement: templates, support to the commercial management...)Making and issuing invoicesCalculating comission feesPayment trackingChat, email and call management from B2B and B2C clientsLiniking the clients, the staff and the managementIncident resolutionVehicles distribution and monitoring as well as drivers operational support Show less