Experience

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  The new york times

  Feb 2000 - Feb 2006

  Help desk manager

  Managed work of technical support team in a large end user multi-platform environment. Provided executive support of CEO, President and Newsroom of The New York Times.Coordinate and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Manage and troubleshoot resolution of core package problems. Managed special projects such as the implementation of Active Directory and creating user accounts. Managed and supported issues related to Blackberry/RIM, Palm and Citrix / VPN connectivity plus configured Microsoft Servers 2003 Services. Monitored package distribution and execution status and report as requested. Interacted with Engineering, Network and Applications Development teams.Coordinated and implemented moves and changes to technical equipment. Show less

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  Thomson financial

  Feb 2006 - Sept 2007

  Desktop support manager

  Responsible for remote Desktop Support of the Thomson Financial environment. Daily duties include trouble shooting user account and application issues using tools such as: MMC console to check the account properties in the Active Directory and apply the proper permissions to OU's and user's home folders, using Remote Desktop and SMS to connect to Windows 2000 and NT 4.0 servers. Using Remote Desktop into PCs with Altiris Asset Management software. Trouble shooting and logging the resolution to trouble tickets with GPMS problem tracking software. Hardware support of dual monitor setups. Installed and tested Bloomberg and Reuters Financial terminals. Ensured users have the correct permissions on their Exchange 5.5 and 2000 Mailbox's. Responsible for LAN Printer maintenance dispatching third party vendor support when necessary. Creating new logon IDs in the Active Directory. Show less

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  Cantor fitzgerald, l.p. and bgc partners, inc. as co-sponsors

  Sept 2007 - Jul 2014

  Trade floor support manager

  Responsible for the support of Institutional Equities & Capital Markets businesses in US offices and globally.Provided Trade Floor Desktop Support and Windows Active Directory Administration to the global trader’s community of 2000. Provides onsite and home support to executive level clients and Chairman of Cantor Fitzgerald and BGC Partners, also for executive’s homes and summer residence as requested. Received and completed all projects requested by the Senior Manager, Corporate Business Systems.Performed detailed analysis of production issues and provided issues documentation and test plans.Performed system health checks. Supported all moves/adds/changes at the desktop level including installation of standard desktop hardware, software, peripherals and printers. Recorded all changes to user hardware in the Asset Inventory Management System.Used remote system tools to facilitate resolution of problems and completion of work orders.Performed initial analysis of integration issues for platform and operating systems.Ensured desktops at BCP (Backup Continuity Site) reflect production desktops.Participated in shift rotations to accommodate early start times and late finish times on the trade floors. Show less

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  Kgs-alpha capital markets, l.p.

  Jul 2014 - Sept 2015

  Sr. desktop engineer

  First point of contact onsite to identify, analyze, troubleshoot, resolve or escalate virtually any IT issue including desktop, applications, systems, LAN, WAN, telecom, remote access, and mobile devices.Extensive experience with a broad range of end user technologies including desktops, laptops, mobile devices.Extensive experience in Active Directory and systems administration: Exchange Management Console, Mobile Iron, Authentication Manager, BES 5.0, Cisco Call Manager and Cisco Unity.Proved to be an expert in supporting desktop OS and financial applications, network connectivity, remote access, anti-virus and patching, and mobile devices (voice and data).Provided onsite, remote, and field-based IT desktop engineering and support to clients in NY and US branches.Provided onsite and home support to executive level clients and 24x7 support on a rotating basis.Studied new technologies under pressure situations; embrace constant change in work environment.Conducted an “on-boarding” of a new client; documenting all aspects of client’s IT environment. Show less

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  Castleton commodities international

  Sept 2015 - Dec 2015

  Client technical service engineer

  Responsible for the relocation, setup and support of Morgan Stanley Commodities trade desk at Stamford office.Responsible for support of CCI Commodities traders and Active Directory Administration at Stamford office.Coordinated and performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications. Manage and troubleshoot MS Outlook and MS Lync problems. Managed and supported all issues related to Horizon Desktop, Citrix and Altiris connectivity. Manage Blackberry Server. Show less

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  Agio

  Jan 2016 - Apr 2021

  Sr. systems engineer at mio partners

  End-user and desktop support in a fast-paced environment (includes all US and overseas offices, remote and executive leadership support)Office 365 applications and Windows 10 / 11 operating system supportOkta ManagementMicrosoft Active Directory and Office 365 Exchange Online managementCitrix Cloud/Microsoft Azure VDA/VDI platform management and supportHP Workstation, HP Thin Client, Lenovo laptop management and supportCisco VoIP phones, Cisco Unified CM and Cisco Unity Connection AdministrationMobile device (iOS, Android) support managed through MDM platform (MobileIron)Supporting Market Data Applications (Bloomberg Anywhere/Terminal, Thomson Reuters, Fidessa.)Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems)Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service DeskOffice moves US and Globaly and build outsDevice inventory and asset managementEmployee onboarding/offboarding Show less

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  Eci

  May 2021 - Oct 2024

  Provide remote and onsite end-user and executive leadership IT support for Insight Partners US and overseas offices.Provide Systems Engineering supportOffice 365 applications and Windows 10 / 11 operating system supportOkta ManagementEndpoint administrationZoom administrationTeams administrationMicrosoft Active Directory and Office 365 Exchange Online managementCitrix Cloud/Microsoft Azure VDA/VDI platform management and supportLenovo and HP laptop/desktop management and supportMobile device (iOS, Android) support managed through AirWatchSupporting Bloomberg Anywhere/Terminal.Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems)Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service DeskOffice moves US and Globaly and build outsDevice inventory and asset managementEmployee onboarding/offboarding Show less Provided Global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)Office 365 applications and Windows 10 / 11 operating system supportOkta ManagementMicrosoft Active Directory and Office 365 Exchange Online managementAWS Support, migration from Citrix to AWSCitrix Cloud/Microsoft Azure VDA/VDI platform management and supportHP Workstation, HP Thin Client, Lenovo laptop management and supportCisco VoIP phones, Cisco Unified CM and Cisco Unity Connection AdministrationMobile device (iOS, Android) support managed through MDM platform (MobileIron)Supporting Market Data Applications (Bloomberg Anywhere/Terminal, Thomson Reuters, Fidessa.)Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems)Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service DeskOffice moves US and Globaly and build outsDevice inventory and asset managementEmployee onboarding/offboarding Show less

  • Sr. Systems Engineer at Insight Partners

    Mar 2023 - Oct 2024

  • Sr Systems Engineer at MIO Partners

    May 2021 - Mar 2023
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  Infosys

  Oct 2024 - now

  Trade floor technology lead at morgan stanley