Experience

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  Sykes asia inc.

  Nov 2006 - Apr 2010

  Senior technical support / floor lead / sme

  Handles calls for AT&T Business DSL customers requesting to speak to a supervisor. Assists Level 1 support technicians towards 1st time resolution. Coach Level 1 technicians by providing technical assistance; instructs agents on the proper use of resources to find troubleshooting steps for difficult issues. Compiles top or common issues and shares resolution to team on a regular basis. Provides reports as required by the Senior Account Manager / Account Manager / other Account OfficersOfficer in–charge on weekend operations Show less

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  Emerson automation solutions

  Sept 2010 - Sept 2017

  Part of Fisher Valves' global quality organization as a support engineer for North America.Handles Emerson Sales’ (Area Profit Center) and Local Business Partners' post-sale warranty claims and provides preliminary quality investigation focusing on control valves and instruments' performance, component failure, appearance and delivery issues. Liaises with plant quality engineers/inspectors in ensuring process and product quality. Analyzes effectiveness of Root Cause and Corrective Action (RCCA) and monitors Corrective Action Reports (CAR) and 8D investigation requests. Prepares weekly and monthly reports as directed by immediate supervisor.Prepares and conducts reports for Quarterly Business Review with Operations Manager and Global Quality Manager and Director. Member of Integrated Solutions Center pool of SMEs. Show less

  • Technical Support Engineer, Order Management

    Nov 2015 - Sept 2017

  • Technical Support Engineer, Quality

    Sept 2010 - Nov 2015
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  Intelligent solutions phils inc

  Jun 2018 - now

  Solutions engineer