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Ritu Jhatta

Ritu Jhatta

Web Solution Specialist - L2

Followers of Ritu Jhatta1000 followers
location of Ritu JhattaNoida, Uttar Pradesh, India

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  • Timeline

  • Skills

    Vendor management
    Talent acquisition
    Competitive analysis
    Analytics
    Project management
    Strategic planning
    Business strategy
    Account management
    Business analysis
    Team management
    Management
    Business planning
    Change management
    Incident management
    Problem management
    Remedy
    Start ups
    Market research
    Business development
    Crm
    E commerce
    Product management
    Training
    Customer service
    Team leadership
    Itil
    Customer relationship management

  • About me

    PMP and ITIL certified professional at IBM India Private Limited

  • Education

    • Mumbai University

      2001 - 2001
      B.Com Commerce

    • Institute of Chartered Financial Analyst of India

      2009 - 2012
      MBA Finance

  • Experience

    • Directi

      Aug 2007 - May 2011
      Web Solution Specialist - L2

      Providing Technical Support and end sloutions to customer for building the websites.

    • DMLT - Investment Cafe

      Jun 2011 - Jan 2014
      Account Manager

      Develop and documentation of the process re engineering, building knowledge base and solutions on ITIL framework. This included extensive involvement in managing a large team across regions for delivery of focused business objectives through the projects. Deploy all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. Delivered multiple ITIL certification training courses.

    • CSC

      Jun 2014 - Jun 2015
      Global Service Level Manager

      Deliver value added solution that focus on IT Service Management, Business Transformation and Organizational, Change Management based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure for clients in the Western Region. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support.Deliver IT Services Management (ITSM) solutions based on ITIL best practices that focus on the people, process, and technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support. Show less

    • VISIONAIRE FZE

      Jun 2015 - Oct 2015
      IT Services Manager

      Lead the IT support team to provide state of art support solutions to the clients. To maintain, troubleshoot and enhance the technologies involved wth AV, Unified communications, network & security, data center and others.

    • WebEngage

      Dec 2015 - Aug 2016
      Manager - Customer Support

    • IBM

      Sept 2016 - Feb 2018
      Business Recovery Manager

    • UnitedHealth Group

      Mar 2018 - Nov 2022

      • Technical Program Manager

        Jul 2020 - Nov 2022

      • IT Infra Project Lead

        Mar 2018 - Jul 2020

    • VFS Global

      Nov 2022 - now
      General Manager - Digital Tech Program Manager

  • Licenses & Certifications

    • PMP

      PMI Rio de Janeiro Chapter
      Mar 2016

    • ITIL

      EXIM
      Mar 2014