Hesham Hassan

Experience

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  Telecom Egypt

  Jul 2016 - May 2018

  - Managing the day-to-day activities of the team.- Motivating team members.- Evaluating Performance & mentoring team members.- Conducting training of team members to maximize their potential.- Seeking Feedback. - Answering incoming calls from customers and providing support and assistance in resolving their issues and answering their inquiries regarding the company's services.

  • Customer Service Team Leader

    Mar 2017 - May 2018

  • Customer Service Agent

    Jul 2016 - Mar 2017
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  Master Business Academy

  Jun 2018 - May 2019

  Administrative Supervisor

  -Training all staff members on all relevant policies and procedures- Conducting regular meetings with supervisors and managers to discuss progresstowards goals.- Recruitment: contacting, interviewing, hiring- Assigning tasks to other employees on a regular basis.- Making sure that all necessary work is completed on time, and according to company standards.

• 

  DR AHMED ELEZABY PHARMACY

  Jun 2019 - Jul 2020

  Beauty Advisor

  - Responding to customer questions and complaints- Assist clients with meeting their skin care needs by giving product- Sell products, explain how the products work, and demonstrate how to use theproducts- Planning and taking part in store events.

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  BİM Birleşik Mağazalar A.Ş

  Aug 2020 - Sept 2021

  Assistant Manager

  - Training and developing new employees.- Resolving customer issues.- Motivating employees and ensuring a focus on the mission.- Overseeing retail inventory.- Organizing employee schedule.

• 

  Talaat Moustafa Group

  Oct 2021 - now

  Personnel Specialist

  As part of a team of 5 colleagues my responsibilities focus on:- Recruitment: contacting, shortlisting, interviewing, hiring- Data management: payroll, attendance, leave for 600 employees- Enforcement: labour regulations, probation periods, rewards and penalties- Employee affairs: orientation, training, resignations, medical insurance- Writing: reports, hiring contracts, statistics.