Engy Moussa, PMP

Engy Moussa, PMP

Website Developer

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  • Timeline

  • About me

    Advisor Workflow Manager at Dell EMC

  • Education

    • Nefertari American International School

      2003 - 2007
      American Diploma American Diploma Excellent
    • The American University in Cairo

      2007 - 2012
      Bachelor Computer Engineering Good

      الأنشطة والجمعيات: Simulated a pipelined version of the MIPS CPU using C++.  Designed and developed a database application system using Oracle.  Developed the software requirements and designs for an online voting system & a virtual cash system.  Developed a website model for an airline company to help users receive and cancel their tickets.  Established an IPhone mobile application for controlling the home automation system.  Simulated an Android mobile application. Studied Computer Engineering as a major and Business Administration as a minor.

  • Experience

    • ExtetndInfo Company for developing different features in websites

      Dec 2010 - Jan 2011
      Website Developer

      - Internship during my third year in university- Developed websites for the company.- Learned about Sql and MySql

    • Unilever

      Jan 2012 - Feb 2012
      Technical Engineer

      - Internship during my last year in university- Devised a database/software for invoices of suppliers.- Participated in time and attendance software designing and implementation to record employees’ attendance, absences and overtime hours for payroll input.

    • Vodafone

      Feb 2013 - Apr 2013
      Frontline Support Engineer

      - Handled initial troubling of problems- Diagnosed and solved hardware/software faults

    • Dell Technologies

      Aug 2013 - now

      • Oversees workflow and call queues; assist with open case management, fieldescalations, and SLO attainment for Vplex and Networker.• Ensures that issues and recommendations with regard to programs, tools, projects,products, processes, metrics, standards and customers are escalated in accordance withtechnical support policies and procedures.• Handles product Manager on Duty - operations duties including Turnover• Covers all management issues that are directed to the product phone; work with themanagement team on PREM (Solutions Support) operation duties and issues• Liaison with peers across product between SSC, Field, CSTs CSMs• Handles scheduling for product teams• Champions recommendations to management for change/improvements and executeon an approved proposal(s)• Facilitates the group to work in a team environment and leverages top technical talentto share/transfer knowledge• Promotes teamwork to achieve common goals; while encouraging individualcontributions عرض أقل

      • Advisor Workflow Manager

        Jul 2022 - now
      • Remote Proactive Workflow Manager

        Jul 2018 - Jul 2022
      • Workflow Manager

        Sept 2015 - Jul 2018
      • Technical Support Engineer Il

        Aug 2013 - Sept 2015
  • Licenses & Certifications

    • Networker Specialist Certificate for Storage Administrator (EMCSA).

      Mar 2014
    • Information Storage and Management Associate v2 (ISM)

      Aug 2013
    • Project Management Professional (PMP)®

      Project Management Institute
      Nov 2020
      View certificate certificate
    • Project Management Professional (PMP)®

      Project Management Institute
      Nov 2020
      View certificate certificate
  • Volunteer Experience

    • Head of public relations

      Issued by Hand In Hand Charity Club for elders on Feb 2007
      Hand In Hand Charity Club for eldersAssociated with Engy Moussa, PMP