Engy Moussa, PMP

Experience

• 

  ExtetndInfo Company for developing different features in websites

  Dec 2010 - Jan 2011

  Website Developer

  - Internship during my third year in university- Developed websites for the company.- Learned about Sql and MySql

• 

  Unilever

  Jan 2012 - Feb 2012

  Technical Engineer

  - Internship during my last year in university- Devised a database/software for invoices of suppliers.- Participated in time and attendance software designing and implementation to record employees’ attendance, absences and overtime hours for payroll input.

• 

  Vodafone

  Feb 2013 - Apr 2013

  Frontline Support Engineer

  - Handled initial troubling of problems- Diagnosed and solved hardware/software faults

• 

  Dell Technologies

  Aug 2013 - now

  • Oversees workflow and call queues; assist with open case management, fieldescalations, and SLO attainment for Vplex and Networker.• Ensures that issues and recommendations with regard to programs, tools, projects,products, processes, metrics, standards and customers are escalated in accordance withtechnical support policies and procedures.• Handles product Manager on Duty - operations duties including Turnover• Covers all management issues that are directed to the product phone; work with themanagement team on PREM (Solutions Support) operation duties and issues• Liaison with peers across product between SSC, Field, CSTs CSMs• Handles scheduling for product teams• Champions recommendations to management for change/improvements and executeon an approved proposal(s)• Facilitates the group to work in a team environment and leverages top technical talentto share/transfer knowledge• Promotes teamwork to achieve common goals; while encouraging individualcontributions عرض أقل

  • Advisor Workflow Manager

    Jul 2022 - now

  • Remote Proactive Workflow Manager

    Jul 2018 - Jul 2022

  • Workflow Manager

    Sept 2015 - Jul 2018

  • Technical Support Engineer Il

    Aug 2013 - Sept 2015