Experience

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  Bharat electronics

  Jan 1992 - Jan 1996

  De

  Selected through campusWorked as R&D engineer in Telecom division on Small switches amd FPGA based telecom multiplexers.

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  Bsnl

  Feb 1996 - Sept 2004

  Dgm

  Joined DoT through UPSC. Did two years exhaustive technical and management training. Mostly worked on installation and opeartion of various switches like NEC, Ericsson, Alcatel during this period . But main specialisation on Alcatel OCB 283. Managed Patna Level1 TAX for more than 2 years. Also as Head of New Services in Patna was responsible for 1. Internet Services launch by installing National Internet Backbone at Patna2. First ever Mobile Services (GSM and WLL) launch by BSNL in India at Patna, by installation of switches and BSC/BTS in and around Patna. Show less

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  Bharti airtel limited

  Sept 2004 - Mar 2012

  •Accountable for strategic leadership for network function including operation, planning, projects, quality & customer service delivery for a customer base of 1.75 Million customers with 50,000 customer additions per month.• Accredited for maintaining the lowest B2B Data & IPTV Customer Complaint Rate (<6%) • Essayed a stellar role in improvising B2B customer delivery SLA from 77% to 95% within a short span of 8 months • Led formulation, management, negotiations and monitoring of various contracts (MSP/ RFPs)• Demonstrated excellence in controlling costs for the North Hub comprising of INR 2000 Million CAPEX • Formulated strategic plans for the North Business Team pertaining to deployment & readiness of LTE • Maintained the Customer Complaint Rate within permissible limit of 7% and network uptime of >99.98% Show less • Instrumental in:o Establishing NOC in Airtel Telemedia Network & deploying IPTV Network on Carrier Ethernet in NCR o Executing Class 5 NGN Switch, first time across all telecom operators in India o Implementing WiMax for service delivery to SME Customers in North o Planning & effectuating OSP (Copper & Fibre) for ~7000 Kms (Fibre (FTTB/ FTTC/ FTTH) for ~3500km and Copper for ~3000km)o Heading special projects like Class 5 NGN Switch, ADSL VTA, BWA WiMAX 16e, ASON, Falcon and Ericsson GPON o Administering CAPEX/ OPEX for Telemedia North Network Functions • Acknowledge for successfully implementing ISO 27001 in North Telemedia, at core locations • Led CWIP & Inventory Control Activities • Performed maintenance of high network uptime of >99.98%, • Spearheaded network operations for 09mn voice, 05mn DSL customers by managing Switch Operations, NOC, IP Core, Carrier Ethernet Network, Site Operations, Fibre and Copper for North Hub Show less • Credited for the successfully launch of Value Added Services like Hello Tunes & Airtel Live • Essayed a stellar role in launching Basic Telephone Service in NOIDA and got appreciation from President of the company• Pivotal In ensuring maximum uptime for switches & sites (5 EWSD switches with 700 sites) with capacity of 06mn customers and VAS Servers across Delhi/ NCR Region • Deftly managed UT Starcom DLC, Ericsson DSLAM, ECI SDH and augmented the capacity for monthly addition of 35000 customers• Efficiently liaised with ISP vendors, POI partners and BSNL/DoT Show less

  • CTO Wireline Broadband- North

    Mar 2010 - Mar 2012

  • General Manager - Operation/Planning/ Deployment - North

    Dec 2007 - Mar 2010

  • Head Switch NCR

    Sept 2004 - Dec 2007
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  Telesonic networks limited

  Apr 2012 - Mar 2014

  Circle head - wireline managed services

  -- Telesonic Networks Ltd is 100% subsidiary of Bharti Airtel Ltd. Earlier known as Alcatel Lucent Network Management Services India Ltd.-- Heading Delhi-NCR Circle for Wireline Managed Services managing Service Delivery & Network Operations for Broadband & Access Network lowest complaint rate and highest SLA achievement -- Delhi NCR Circle has direct and indirect revenue of $125 Mn pm and 1.1mn B2B and B2C customers-- Pivotal in:* Leading direct and indirect team of 1000+ team members* Service Delivery of broadband with record achivement in SLA.* Reducing the customer complaint Show less

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  Den networks limited

  Mar 2014 - May 2016

  Cto (broadband network)

  •Setup Broadband Network Organisation, Reducing cost and Rollout of Network from scratch•Planning and deploying over 800,000 Broadband home-pass for the company in short span of 18 months.•Improved customer experience by reducing customer complaint rate by more than half.Instrumental in building MSP framework and ecosystem•Transformed the team to a SOP and Work Instruction based process driven working•Instrumental in Network Strategies and Technology selection

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  Tech mahindra

  May 2016 - Oct 2017

  Global pre-sales and solution head , network services - enterprises

  • Making product strategy for the market, driving Sales Target and P&L responsibilities• Solutioning and Managing RFP responses, oversight for Managed services from Presales to Service Assurance.• Designed solutions for Virtualisation of Wireline Network using SDN/ NFV for AT&T, Vodafone NZ, Telstra AUS• Special Project of Improving the Operational Efficiency for Netherland Telecom Operator - Ziggo• Working with various OEMs to create a complete solution for virtualisation from NFVI to Orchestrator• Enterprise –NOC , SDN/ NFV based solutions like vCPE / SDWAN , IoT / Smart City solutions and WiFi based solutions Show less

• 

  Consultant

  Nov 2017 - Jun 2018

  Consultant – telecom wireline business

  • Started private consulting in Telecom Wireline Business Domain.:Provided multiple Consultation to multiple companies ono Cost optimisation in Wireline Broadband design o New way of working and cost optimisation in Wireline Deliveryo RFP response for Wireline Telecom Projectso Trainings on SDN and NFV for Telecom

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  Reliance jio

  Jun 2018 - now

  Vice president network services ( enterprise business)

  o Platinum class Quality of Service delivery to Wireline Video Services Customers and other critical Enterprise Customerso Making Network Operational Strategies in multicity , multi-operator networko Improving Network operational efficiency by defining SOP , workflow o implementing an Enterprise Business Customer Experience OSS dashboard at Jio, drastically improving the customer experience for enterprise clients by providing real-time o Platinum class Quality of Service delivery to Wireline Video Services to 17 mn Customerso Working on GPON-FTTH, DVB-C, DVBoIP, MPLS platformo Improving Video QoS on Multicast on IPMLSo Created a National Business Operational NOC for FTTH with integration for multiple functions. Show less