Veronica Lange

Experience

• 

  Infosys

  Jan 2014 - Jan 2016

  Technology Analyst

  Drove system scalability, operational efficiency, and process optimization. Streamlined workflows and developed innovative solutions to enhance system performance and accelerate issue resolution. Ensured data integrity and security through in-depth analysis and rapid response to critical incidents. Played key role in improving infrastructure reliability and contributing to organizational success. • Expanded 6 applications into suite of 21, enhancing system capabilities and scalability. • Identified and resolved critical bug during major outage impacting $1.2T in small transactions, deploying fix within 10 minutes and saving billions in potential losses. Show less

• 

  Optum

  Jan 2017 - Jan 2018

  Senior Software Engineer

  Designed and implemented scalable CI/CD pipelines with automated testing, streamlining development and deployment workflows. Optimized processing workflows through orchestration engine development, reducing processing time and enhancing efficiency. Automated data validation and approval processes, improving accuracy and scalability, while delivering well-documented, maintainable solutions for long-term success. • Built comprehensive fleet of CI/CD pipelines within 6 months, enabling safe deployment of over 150 microservices with fully commented scripts and automated testing frameworks. • Reduced processing time by 80%, from 1 hour to 20 minutes by co-designing and implementing orchestration engine to optimize workflows. Show less

• 

  ROCK SOLID INTERNET SYSTEMS

  Jan 2018 - Jan 2018

  Senior DevOps Engineer

  Built operations dashboards and instrumentation to enhance system monitoring and visibility. Designed and implemented CI/CD pipelines for deploying scalable AMI images in AWS. Conducted cost-benefit analyses of tooling options to optimize resource utilization. Identified and resolved code and infrastructure instabilities, improving system reliability. • Reduced AWS costs by 25%, achieving $250K in annual savings through optimized resource utilization. • Implemented auto-scaling for containerized applications, enhancing scalability and performance. Show less

• 

  Western Governors University

  Jan 2018 - now

  Oversee 2 teams focused on internal libraries, notification systems, and Tier 0 identity systems to authenticate PSI/PII and manage unified identifiers throughout student journeys. Lead 17 direct reports, driving technical and product leadership, mentoring managers, and maintaining excellence through 3 reorganizations. Partner with enterprise architects on scalable solutions, support mobile development and Salesforce enrollment teams, and manage $3M budget covering headcount, software, and contractors. Collaborate with senior leadership to inform strategic planning and drive enterprise solution delivery, providing critical insights that shape high-level decision-making and business direction. • Implemented unified identifier (WID) for 8,000 staff and 185,000 students, integrating systems and enabling seamless adoption across platforms. Leveraged AI and machine learning to streamline enrollment, reducing transcript processing time by 80% and easing workloads for mentors and counselors. • Developed multi-tenant-aware IDs to support university subsidiaries and external partnerships, including Amazon, UPS, KFC, enabling white-labeled login and password reset paths, seamless portal-to-direct login transitions, and enhanced integration across platforms. Show less Led Quality Engineering team to establish testing best practices, implement automation tools, and optimize CI/CD pipelines. Managed project backlogs, team productivity, and release cycles while providing coaching and fostering mentorship. Spearheaded key initiatives, including adopting Postman API and Jira Xray Test Management Suite, integrating Dynatrace, and delivering ROI analyses to senior leadership. Drove agile transformations and represented WGU at industry summits, showcasing innovation in quality and automation. • Identified and mentored leadership successor for Quality Engineering team, coaching on essential soft skills in leadership, mentoring, and cross-functional collaboration across program/project management and engineering. • Led migration from GitLab to GitHub, consolidating multiple repositories and transitioning on-premise systems while coordinating with security teams to establish exceptions and timelines. • Resolved critical, time-sensitive security issues by coordinating skilled engineers to secure student and employee data, managing high-stakes vulnerability response and leading 42 software and infrastructure teams to deploy patch within 24 hours and transition to separate library to prevent risks. Show less Senior Site Reliability Engineer Collaborated across teams to support applications and improve system reliability, security, and performance. Served as Subject Matter Expert in tools, including Docker, Linux, Terraform, and CI/CD pipelines while mentoring teams on best practices. Delivered organization-wide training, automated alert handling and monitoring with Python, and implemented synthetic checks for critical endpoints. Provided leadership support, including backup Scrum Master duties, panel interviews, and creating training materials to enhance site reliability engineering practices. • Provided on-call technical guidance for all outages, implementing fixes to restore system stability. • Decommissioned 6 legacy applications by leading development of modern replacements, streamlining operations, and enhancing functionality, and split large monolithic application into 8 scalable sub-applications, reducing AWS cloud costs and improving scalability by transitioning to containerized infrastructure. Show less Developed and deployed CI/CD pipelines and cloud infrastructure as code, enabling streamlined workflows and improved scalability. Provided training and mentorship to teams on adopting cloud technologies and CI/CD tools, including creating training courses for effective utilization. Designed and implemented backup and disaster recovery plans, maintained security-approved base images for VMs and containers, and participated in on-call rotations to address system issues. • Led design and implementation backup and recovery solution integrated into new CI/CD pipeline. • Developed and delivered training documentation and presentations, facilitating organization-wide sessions to educate engineers on adopting and effectively utilizing new CI/CD pipeline and backup processes. Show less

  • Senior Software Engineering Manager

    Jan 2022 - now

  • Software Engineering Manager

    Jan 2020 - Jan 2022

  • Senior Site Reliability Engineer

    Jan 2020 - Jan 2020

  • Interim Supervisor

    Jan 2019 - Jan 2020

  • Senior Cloud Engineer

    Jan 2018 - Jan 2020