Alison Brown

Experience

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  Fair Isaac Corporation

  Jan 2000 - Jan 2005

  Technical Trainer

  Created eLearning product training courses, maintained LMS, and traveled to domestic and international client locations to provide software training and sales support.

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  Kareo

  Jun 2006 - Mar 2007

  Trainer / Customer Support Specialist

  Trained physicians and medical staff on practice management software (EMR/EHR, scheduling, and medical billing applications). Addressed customer service issues.

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  Option One Mortgage

  Mar 2007 - Jun 2007

  Contract Senior Training Coordinator

  Developed training curriculum to support company-wide adoption of paperless environment. Conducted train-the-trainer and end-user training sessions supporting new loan submission, underwriting, and production processes.

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  UnitedHealth Group

  Aug 2007 - Mar 2008

  Contract Instructional Designer

  Improved sales processes leading to increased Prescription Solutions Pharmacy Services sales. Trained sales team to up-sell Medicare Part B DME supplies related to diabetes and chronic obstructive pulmonary disease (COPD).

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  Cardinal Health

  Sept 2008 - Jun 2009

  Project Manager Software Implementation

  Spearheaded end-to-end project management for implementation of automated pharmaceutical dispensing system within hospitals. Trained nurses and medical staff on product usage.

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  Mitchell International

  Jun 2009 - Feb 2017

  Senior Manager, Customer Technical Training

  • Translated complex SaaS application use into effective training for stakeholders at all levels. • Developed training curriculum (training guides, presentation templates, quick reference cards, evaluations, 135+ eLearning courses). • Conducted learning needs analysis, drove cross-functional teams to adopt training programs, and measured training effectiveness. • SumTotal LMS and Cornerstone LMS for Salesforce.com administrator.

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  Smart Energy Water

  Dec 2017 - now

  AVP of Training & Development | SaaS Energy |

  • Strategically assess organizational developmental needs and drive comprehensive training initiatives. • Identify and implement suitable training solutions and ensure alignment with business goals. • Create and maintain a forward-looking training and development strategy, predict associated costs, and contribute to long-term organizational success. • Play a crucial role in mentoring and developing a high-performing team of training professionals, fostering a culture of continuous learning and skill enhancement. Show less