Amanda Eberle, ASQ CQE

Experience

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  VA Medical Center

  Jun 2009 - Aug 2009

  Intern

  Conducted various observation studies in clinical areas to identify work flow and system constraints. Developed Excel Spreadsheets to track and sort data. Used statistical tools and lean tools such as pareto charts, process maps and spaghetti diagrams to identify system flow barriers. Assisted in the development of presentations to clinical leaders. Worked independently with the Audiology Clinic on a focused lean project aimed at improving access to care, reducing non-value added activities and delays within the clinic flow. This resulted in several recommendations being put into practice. Show less

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  North Dakota State University

  Oct 2009 - May 2010

  Undergraduate Research Assistant

  Performed literature analysis on the strategies used for improving clinic visit efficiency after researching journal articles and non-peer reviewed literature. Worked with Fargo Veteran Affairs Medical Center staff to gather relevant information for writing task deliverables. Co-wrote improving clinic visit efficiency task deliverables. Presented at bi-weekly reports at staff meetings. Applied interpersonal skills working with a diverse staff.

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  VA Medical Center

  Jan 2010 - Jun 2011

  Successfully designed a kanban system used for inpatient dietary replenishment, decreasing staff time spent ordering and checking on supplies. I also implemented a similar kanban system used for patient exam rooms in primary care to reduce the time providers spent obtaining supplies during clinic visits. Designed multiple engaging training sessions focusing on lean topics; 5S, Process Mapping, Value Stream Mapping, Lean Jeopardy, Poka-Yoke and Plan, Do, Study, Act Cycles which in turn exposed over 136 employees to lean concepts. Facilitated 5S in work environments to help increase staff productivity and decrease the non-value added time spent looking for supplies. Created an Erlang Law model to help determine appropriate staffing levels in the local call center based on several variations of anticipated calls. Facilitator of local improvement team (Patient Aligned Care Team) and active member in the following improvement groups; Bedside Care Collaborative Team, Customer Service Committee, Telephone Workgroup, and the Scheduling Directive Rapid Process Team. Show less Conducted optimization studies and presented recommendations to upper management showing return on investment. One example of improvements made in Audiology is through space utilization estimated $850 yr. cost avoidance and clinic flow savings equaling a 0.5 Full Time Employee. Assisted with the North Dakota State University Midwest Mountain Veteran Engineering Resource Center research collaboration by providing information, resources and editing task deliverables. Communicated System Redesign work group achievements by creating a quarterly newspaper, monthly flyer and facility wide posters. Show less

  • Industrial Engineer, Systems Redesign

    Aug 2010 - Jun 2011

  • Systems Redesign Student Trainee

    Jan 2010 - Aug 2010
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  Bobcat Company

  Jun 2011 - now

  Responsible for contributing to the development and implementation of a strategic and tractical supply chain program that enhanced quality and cost effectiveness while maximizing operating income.

  • Supplier Development Manager

    Nov 2022 - now

  • Sr. Supplier Development Engineer

    May 2019 - Dec 2022

  • Sr. Quality Engineer

    Jan 2014 - May 2019

  • Material Analyst

    Jun 2011 - Jan 2014