Arvind Mahajan

Experience

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  KJM Group System Solutions

  Jun 1996 - Jul 2004

  Desktop and Service lead
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  Wipro Infotech

  Jul 2004 - Jun 2007

  • Executed L2 and L3 Active Directory and DNS design and recovery, overseeing email server upgrades and managing user, email, and application migrations.• Led Data center management and end-point service management while performing technical project management duties.• Implemented projects including Office and Data center setup and relocation for Glenmark Pharmaceuticals, managed email migration and retention, established network communication, and set up Data rooms for remote locations at Glenmark Pharmaceuticals.• Managed Patch management for various customers.Specialities: IT Organization Structure Design, IT Operating Model Design, IT Governance Set Up, IT Strategy Planning, Application Debugging, Project Management, SLA Compliance, Benchmarking Analysis, Client Interaction, Team Coordination Show less

  • Support Lead - 3

    May 2006 - Jun 2007

  • Technical Lead

    May 2005 - Apr 2006

  • Support Engineer

    Jul 2004 - Apr 2005
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  ICICI Prudential AMC Ltd

  Jun 2007 - Aug 2012

  • Pioneered remote computer access for sales personnel, enabling flexible and efficient operations.• Implemented IT business service uptime monitoring, reducing incident cause identification time from 8-12 hours to 1-2 hours.• Successfully executed Pan India network (Internet, LAN, WAN) implementation and management.• Spearheaded infrastructure and operations management, Data center services, and Disaster Recovery Management, along with client and server oversight.• Directed projects including Datacenter relocation, Access and Identity management, migrations, disaster recovery, storage transitions, end-user computing enhancement, electricity conservation, and centralized storage migration.• Established SMS alerts for critical systems and service monitoring, resulting in increased Management Information System (MIS) uptime and reduced troubleshooting duration.Specialities: IT Organization Structure Design, IT Operating Model Design, IT Governance Set Up, IT Strategy Planning, Application Debugging, Project Management, SLA Compliance, Benchmarking Analysis, Client Interaction, Team Coordination Show less

  • IT Manager

    Apr 2008 - Aug 2012

  • IT Assistant Manager

    Jun 2007 - Apr 2008
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  Volkswagen Finance Private Limited

  Aug 2012 - Sept 2023

  • Finalized and secured approval on project Scope of Work (SOW) from stakeholders, management, and finance team, ensuring seamless operations.• Maintained adherence to operational guidelines, managed billing, and handled customer escalations based on project SOW.• Streamlined processes and optimized resource utilization, elevating operational efficiency and service quality to enhance customer satisfaction.• Conducted regular status evaluations in alignment with RBI Master direction and IT Act by third-party vendors, implementing recommended actions.• Served as a liaison between business and software development teams, aligning project deliverables with business requirements.• Strategically planned application treatments such as decommissioning, archiving, and data retrieval, meeting business needs.• Orchestrated BCP and DR processes, established data warehouse reporting, and presented IT strategy to board meetings.• Implemented secure digital payment gateways, evaluated team performance, organized training sessions, and provided productivity feedback.Specialities: IT Organization Structure Design, IT Operating Model Design, IT Governance Set Up, IT Strategy Planning, Application Debugging, Project Management, SLA Compliance, Benchmarking Analysis, Client Interaction, Team Coordination Show less

  • Head of IT

    Feb 2022 - Sept 2023

  • Senior Manager IT

    Apr 2017 - Feb 2022

  • Manager IT

    Aug 2012 - Mar 2017
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  Ohm Dovetail Private Limited

  Sept 2023 - now

  Chief Technology Officer

  https://www.dovetailindia.com/

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  Volkswagen Finance Private Limited

  -

  Chief Technology Officer