Ryota Hirano

Experience

• 

  Mitsubishi electric engineering

  Apr 2012 - Dec 2015

  Sales Representative

  • Proposed electric industrial/factory automation system to clients as not only sales also consultancy withgood communication & building relationships from Kanto region to Hokkaido and achieved goal of eachyear.• While enhanced relationships with the key existing accounts and increased sales, succeeded to find newclients and developed new business opportunities (10 new leads, 3 new contracts) via out-bounding sales,exhibition, referrals, etc.

• 

  Japanese IT company

  Dec 2015 - Dec 2016

  Customer support

  • Worked for the one of the largest/most famous web services in Japan.• Checked suspicious transactions to prevent chargeback and any frauds.• Dealt with issues/inquiries/questions from customers in Japanese/English (Around 20-30/day).• Checked the web service to find bugs and improve the service itself by cooperating with engineers /designers.

• 

  H@NA Consulting

  Dec 2016 - Sept 2019

  PMO

  • Managed projects in multi-cultural and cross-functional teams.(ex: cooperation websites renewal, HCP portal migration)• Maintained client’s cooperate website (based on EPiServer).• Dealt with technical requests & issues from clients by cooperating with external technical teams.• Managed meetings project schedules, tools, reports for each project.• Developed and maintained our cooperate website (based on WordPress).• Installed/managed working tools and creating the manuals for our employees. Show less

• 

  Kubota in Europe

  Oct 2019 - Oct 2021

  PMO / IT Service Desk

  Facilitated to proceed with internal projects by cooperating with business and IT department members.(ex: SAP, Microsoft Office 365, CMS/DAM system, Original own application, etc)• Took care of issues/inquiries/questions related to IT/Systems from internal users.• Created documentations for projects, such as manual, specification, business requirements, UAT stories,etc.• Found/Developed solutions by myself for requests from business with limited budget (based on GoogleApplication Script)• Assisted Japanese managers (transferred from Japanese HQ) to communicate with local employees. Show less

• 

  Viseven

  Nov 2021 - now

  • Working for several affiliates of our accounts (Japan, China, Korea, Hong Kong, Taiwan, ANZ, France).• Executing user training of our products for increasing usage rate.• Handling issues/inquiries/questions about our products by cooperating with various teams.(Average CSAT: 4.5/5)• Collecting feedback from users to improve customer satisfactions and our products.• Building robust relationships with key stakeholders of our accounts to keep them engaged with us.• Expanding sales by promoting our contents creation services.• Collaborating with internal cross-functional teams by building strong team connections.• Facilitating to implement our products/services not only as CSM also PMO.• Supporting primary sales teams to discover new business opportunities in Japan market. Show less

  • Portfolio Customer Success Manager

    May 2025 - now

  • Portfolio Customer Success Manager

    Nov 2021 - Apr 2025
• 

  BMAT Music Innovators

  May 2025 - now

  Customer Experience Manager
• 

  Narvar

  Sept 2025 - now

  Customer Success Manager