Benjamin S.

Experience

• 

  Skechers

  Sept 2014 - Sept 2016

  Sales Associate

  - Working as a cashier dealing with many cash and card transactions a day, as well as dealing with returns and exchanges of products.- dealing with customer complaints and making sure the customers’ needs and met and resolved. - Carrying out delivery shifts of stock which includes organising, sorting and unpacking of stock for the warehouse. - Dealing with end of day cashing up.- General maintenance of the store, ensuring it is well presented for customers.- Choosing the best location for certain styles of shoes around the store based on current trends and season.- Active selling of products to customers as well as fitting shoes for both adults and children. This involved training on feet measuring especially for children. Show less

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  Lloyds Bank

  Jun 2017 - Jun 2018

  Customer Service Assistant

  Responsibilities- To ensure the needs of the customers are met by providing excellent customer service.- Booking appointments regarding a range of enquiries such as mortgages, business accounts, personal accounts, bereavements etc.- Dealing with complex queries such as handling cases of fraud or dealing with international payments.- Operating a till position to deal with cash transactions and making sure to balance the till at the end of the day. Transactions can range from bill payments to withdrawals of cash.- Contacting other departments within Lloyds to help resolve customer queries e.g. calling fraud department or credit card services. Show less

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  Metro Bank (UK)

  Jun 2018 - Oct 2019

  Payment Operations - Clearing Specialist

  - Managing Direct Debits, cheques and BACS payments at Metro Bank.- handling in Debit and in Credit clearing of cheques.- Handling queries from colleagues across the bank with regards to customers payments.- Processing the clearing of cheque deposits accurately and quickly.- Making sure all accounting entries are cleared correctly.- Liaising with the Fraud and AML department to investigate fraudulent fund transfers and deposited cheques.- Using A-Services BACS website to process Direct Debit indemnities raised by customers.- Using both Microsoft Dynamics and T24 banking software on a daily basis for customer transactions. Show less

• 

  Ebury

  Oct 2019 - Apr 2021

  Banking Operations Coordinator

  - Handling and managing KYC renewals for all of Ebury's banking partners, including FATCA/CRS and UBO documentation- Managing all stages of account opening from inital onboarding right through to banking platform setup - Escalating and resolving day-to-day queries with banking partners, acting as the main source of communcation between Ebury and banks.- Updating and maintaining account signatories for Ebury's bank accounts

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  Migom Bank Ltd.

  Apr 2021 - Jul 2021

  Onboarding Associate
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  Schroders

  Jul 2021 - now

  • Derivative Onboarding Analyst

    May 2024 - now

  • Operations Onboarding Analyst

    Jul 2021 - May 2024