Jordan Godin

Experience

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  Rochester Event and Equipment Rental

  May 2012 - Aug 2013

  Crew Leader

  Responsible for co-leading and directing a crew of 12 inexperienced co-workers to set up and retrieve rental equipment while focusing on a high level of customer satisfactionDeveloped and maintained both logistic and work flow processes skills in order to correctly and precisely manage inventory while maintaining high efficiency Gained leadership and critical problem solving skills necessary for efficient business operation by motivating and training new employees with strict company policies and procedures Show less

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  Central Michigan University

  Sept 2013 - Dec 2014

  BIS Department Assistant

  • Assisted in configuring Central Michigan's SAP systems for students to complete exercises on multiplefunctional modules.• Tested SAP-ERP business processes on multiple clients to ensure functionality and reliability beforestudent use.• Attended weekly faculty meetings to assess and reevaluate the introductory SAP-ERP curriculum,making necessary changes to help students better understand business process integration utilizing SAPERP software.• Provided technical support to students and faculty, troubleshooting issues and ensuring smoothoperation of SAP systems during lab sessions.• Assisted in the development and implementation of training materials and tutorials for students toeffectively learn and use SAP ERP modules.• Collaborated with faculty members to integrate real-world business scenarios into the SAP-ERPcurriculum, enhancing the practical application of the software for students.• Conducted workshops and training sessions to familiarize students with SAP system navigation andbasic functions, improving their proficiency and confidence.• Supported faculty in the evaluation and grading of student assignments and exercises related to SAPERP modules, providing feedback to enhance learning outcomes. Show less

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  Gulfstream Aerospace

  Jun 2014 - Aug 2014

  SAP Basis Team Intern

  • Managed and processed over 300 production Basis Team requests, documenting issues and dispatchingrequests to team members.• Performed production STMS transports/imports for various modules, reviewing logs for errors andupdating development teams on results.• Applied RZ10 instance parameter updates to improve BW 7.3 system performance and standardizedprofiles between QA and Production systems.• Assisted with Basis go-live requests and activities, handling inbox requests and ad-hoc issues duringthe two-week go-live and post go-live hypercare periods.• Performed Linux OS level tasks, including data/cofile copying and system stop/start patching support.• Collaborated with senior Basis administrators to troubleshoot and resolve complex system issues,gaining hands-on experience with SAP system management.• Participated in team meetings, providing insights on ongoing requests and system performanceimprovements.• Documented technical procedures and best practices to enhance team knowledge and ensureconsistency.• Supported the development team by providing system access and configurations for testing and newfeature implementation.• Conducted system performance monitoring and tuning to identify bottlenecks and improve efficiency. Show less

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  Gulfstream Aerospace

  Jan 2015 - Nov 2017

  SAP Basis Administrator

  • Provided technical support for Gulfstream’s SAP ERP environment, including various modules and toolssuch as Netweaver, ECC, CRM, BI/BW, BPC, GTS, GRC, SRM, SAP HANA, and SAP Business Objects.• Completed complex SAP EHP8 software upgrades, coordinating with multiple teams and third-partysupport over 7 months.• Served as IT Application Outage Coordinator, leading weekly ERP outage meetings with 50+stakeholders for 250+ applications on 750+ servers.• Managed major system outage events end-to-end, including server patching, communication, SAPapplication maintenance, and post-maintenance validation.• Acted as the technical SME for over 100 SAP and SAP sidecar systems, handling monthly on-call shiftsfor priority issues.• Led performance tuning and optimization initiatives, improving SAP system efficiency and reducingdowntime.• Implemented and maintained SAP backup and recovery strategies, ensuring data integrity andminimizing business disruption during outages.• Conducted system health checks and audits to identify issues and implement proactive measures.• Collaborated with development teams to support SAP customizations and enhancements, ensuringseamless integration.• Trained and mentored junior SAP Basis administrators, fostering a knowledgeable and capable supportteam. Show less

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  Hertz

  Nov 2017 - Jul 2021

  • Acted as the primary liaison with IT, Fleet, Revenue Management, and other departments on majorstrategic analytics projects.• Developed, maintained, and upgraded a suite of internal Tableau reports with 1M+ views andthousands of daily email subscriptions, owning 8 of the top 10 reports in the company.• Created stored procedures using SQL and Teradata for business reporting.• Developed and maintained data applications using Python, Pandas, and Selenium.• Automated ETL processes and various company data needs using Python.• Led major cross-divisional system enhancements, ensuring operational needs were incorporated intofuture solutions.• Created ad hoc analysis models and data visualizations for all business levels.• Collaborated on the migration of our on-prem Teradata system to Teradata on AWS. Show less • Used Tableau Desktop, Teradata, Python, and SQL to create impactful business reporting for a $10B work stream.• Created and maintained daily-refreshing Tableau dashboards, providing valuable insights for seniorleadership.• Developed ad hoc analysis models and data visualizations to aid informed business decisions.• Automated ETL processes and various company data needs using Python.• Conducted comprehensive data analysis to identify trends, patterns, and anomalies, driving strategicdecision-making.• Collaborated with cross-functional teams to gather requirements and ensure data accuracy acrossmultiple systems.• Designed and implemented data validation and quality assurance processes to enhance reportingreliability.• Trained and mentored junior analysts in data analysis techniques and best practices, fosteringcontinuous learning and improvement.• Provided actionable recommendations to improve operational efficiency and drive revenue growthbased on data-driven insights.• Worked closely with IT to troubleshoot and resolve data-related issues, ensuring seamless dataintegration and reporting availability. Show less

  • Operations Analytics and Data Engineering Team Lead

    Feb 2021 - Jul 2021

  • Senior Data Analyst - Operations Analytics

    Nov 2017 - Feb 2021
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  Lemongrass

  Jul 2021 - May 2024

  • Developed and maintained Python-based data scanners for extracting valuable insights from AWS,Azure, and GCP platforms.• Built highly scalable and efficient data pipelines to ingest and process data from various cloud sources,leveraging cutting-edge DevOps technologies.• Collaborated closely with the platform team to utilize Docker, Kubernetes, and Rancher for the efficientdeployment and management of data scanner modules.• Implemented CI/CD pipelines to automate the testing and deployment of data scanner modules,increasing development efficiency and promoting collaboration.• Ensured data security and compliance by implementing industry best practices and adhering to GDPRand other data protection regulations.• Monitored and optimized cloud resource usage, resulting in significant cost savings and improvedapplication performance.• Actively participated in Agile processes, including sprint planning and daily stand-ups, to align withproject milestones and ensure timely delivery.• Rapidly learned and adapted to new technologies and tools in the DevOps ecosystem, fostering aculture of continuous improvement and innovation.• Conducted regular knowledge-sharing sessions to share best practices and learnings with peers,promoting collaboration and collective growth within the team. Show less • Led SAP Basis and Infrastructure teams across two large projects for Fortune 200 US-based customers, participating in multi-year, extensive SAP transformation initiatives, playing a pivotal role in their ongoingprogress and achievements.• Oversaw project finances, including budget planning, financial tracking, and adjustments, to ensureprojects were delivered on time and within budget constraints.• Supervised Basis and infrastructure team members, providing clear direction and fostering acollaborative working environment to drive project success.• Delivered regular reports to both internal and customer leadership, maintaining transparency andproviding updates on project progress and key milestones.• Monitored and controlled project risks, implementing mitigation strategies to avoid potential roadblocksand ensure timely delivery of project objectives.• Successfully signed new business deals with customers by demonstrating the value of SAPtransformations and establishing strong customer relationships.• Developed detailed task planning for all team efforts, effectively allocating resources and optimizingproject timelines.• Facilitated cross-functional collaboration between various stakeholders, including development,infrastructure, and customer teams, to ensure alignment on project goals and expectations.• Conducted lessons learned sessions after project completion to identify areas of improvement andimplement best practices for future projects.• Continuously updated project management skills and knowledge of SAP advancements to stay aheadof industry trends and deliver the highest level of service to clients. Show less

  • Software Developer

    Nov 2022 - May 2024

  • Project Manager

    Jul 2021 - Nov 2022
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  SAP

  Sept 2024 - now

  Senior Services Engagement Engineer