Maitreya Barmanray

Experience

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  IBM

  Sept 2006 - Feb 2008

  • Validated innovative solution sets for existing software challenges on desktop computers, ensuring enhanced functionality.• Leveraged user feedback and surveys to propose advanced methods for elevating service quality.• Conducted meticulous audits of calls for first-line agents, recommending technical enhancements to optimize performance.• Provided crucial second-level support to first-line agents, ensuring prompt issue resolution and superior service delivery.• Spearheaded comprehensive training sessions for new hires, equipping them with the skills needed to excel. Show less

  • Senior Executive Quality

    Oct 2007 - Feb 2008

  • Technical Support Executive

    Sept 2006 - Oct 2007
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  Synechron

  Mar 2008 - Jun 2010

  Associate - Systems

  • Orchestrated creation of Active Directory accounts, meticulously assigning rights to client employees for seamless system access.• Spearheaded deployment and installation of cutting-edge systems and software, ensuring streamlined operations.• Proficiently managed a diverse portfolio, overseeing 100+ applications including Citrix, Witness, and RSA.• Administered in-house software, Intelliset (Web-Based) and WITS (Client Server-Based), pivotal for efficient insurance tracking.• Demonstrated commitment to SLA compliance, promptly resolving issues and meticulously documenting client support matters using internal call tracking software.• Conducted comprehensive qualitative analysis of user feedback, driving process enhancements for optimal user experiences.• Maintained and updated group performance data, generating insightful reports and statistics on client call history.• Facilitated seamless onboarding with training sessions on support processes for new hires. Show less

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  Presidio Information Risk Management

  Aug 2011 - Oct 2011

  Intern

  📞 Cold Calling and New Business Development:Successfully initiated and cultivated client relationships through strategic cold calling efforts.Expanded business networks and explored new opportunities through proactive outreach.🔒 Information Systems Security Audits and Strategic Consultation:Conducted thorough information systems security audits, identifying vulnerabilities and risks.Produced comprehensive reports and provided expert recommendations for enhanced digital resilience.Played a pivotal role in fortifying cybersecurity measures and protecting critical assets. Show less

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  Credence Analytics

  Mar 2012 - Jan 2017

  Senior Consultant - Delivery and Project Management

  Responsibilities:• Leading all aspects of new project activities, encompassing requirements analysis, design document creation, and more.• Collaborating with existing clients to comprehend issues and deliver effective solutions for maximum satisfaction.• Contributing to diverse functions across front, mid, and back offices, showcasing comprehensive expertise.• Designing and executing plans and strategies to enhance operational efficiency, margins, and application support.Highlights:• Introduced daily review and signoff processes, ensuring timely and budget-conscious project completion.• Championed quality initiatives, reducing company rework costs through Customer Reviews, Weekly Brainstorming, and Complete Documentation and Signoff.• Successfully navigated challenges like Handover Hurdles, Lack of Documentation, and Cultural Differences. Show less

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  CRMNEXT

  Feb 2017 - Oct 2017

  Associate Lead Consultant

  Leading end-to-end new project activities, encompassing comprehensive requirement analysis, meticulous design documentation, and strategic solution creation. Collaborating effectively with new clients to deeply understand their challenges and provide tailored, satisfaction-driven resolutions. Instrumental in designing and reengineering pivotal CRM functions for prominent investment banks.

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  Credence Analytics

  Nov 2017 - Aug 2021

  Lead Consultant: Delivery and Project Management

  As Lead Consultant at Credence Analytics, I oversaw project delivery and management, demonstrating my adeptness in leadership, strategy, and impactful outcomes. Key highlights include:End-to-End Project Leadership: Guided new projects from requirements to design, collaborating across teams for alignment and execution.Strategic Oversight: Partnered with senior leaders on complex initiatives, ensuring timely and budget-conscious execution.Client Engagement and User Requirements: Analyzed client needs, fostering relationships and managing transitions for seamless change.Resource Planning and Timeline Management: Efficiently allocated resources and managed timelines, optimizing project efficiency.Client Satisfaction and Solution Delivery: Addressed client concerns, delivering tailored solutions for enhanced satisfaction.Process Streamlining: Led the optimization of daily income and asset/liability processes for large Asset Managers.Financial Reconciliation: Managed reconciliation for Fund Accounting and NAV Calculations, ensuring accuracy and compliance.Financial Operations Expertise: Proficient in front, mid, and back office functions, showcasing comprehensive financial proficiency.My tenure showcased impactful contributions, effective leadership, and optimized processes. With strategic planning, dynamic collaboration, and meticulous execution, I delivered tangible results that enhanced project outcomes and operational excellence.This experience underscores my ability to drive results, collaborate with diverse teams, and excel in complex, fast-paced environments. I'm eager to leverage my expertise and leadership skills for future success. Show less

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  Enlighten Operational Excellence

  Aug 2021 - Jan 2022

  Senior Technical Specialist at Enlighten Operational Excellence

  Orchestrated seamless integration of client workflow and in-house systems, accurately recording Partners' work volume.Diligently resolved data inconsistencies during integration, ensuring data integrity and reliability.Pioneered data automation by identifying systems and relevant data points for streamlined data gathering.

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  HDFC Bank

  Mar 2022 - Oct 2022

  Assistant Vice President

  I successfully orchestrated the delivery of Wealth Business Solution and Change Rollout initiatives. My role encompassed multifaceted responsibilities that shaped my expertise in application design, user requirements analysis, vendor management, and impactful reporting.Proactively monitored Wealth Business Solution and Change Rollout project deliverables, fostering collaboration in planning.Led as Functional lead in application design, build, testing, deployment, and customization.Skilfully analyzed user requirements, fostering stakeholder engagement, change management, and project sponsorship.Managed vendor communications for New Requirements tracking and delivery, ensuring seamless integration.Defined high-level team responsibilities, skill matrix, and ensured successful vendor deliverables.Delivered timely project status reports, showcasing risk assessment and effective mitigation strategies.Engaged with business and vendor teams, driving innovation through requirement identification and solution discussions.Beyond project intricacies, I excelled in vendor communications, tracking new requirements, and defining high-level responsibilities for teams. The art of skill matrix management and vigilant vendor deliverable tracking formed the bedrock of my approach. I leveraged timely reports to communicate project status, risks, and mitigation strategies, steering the ship in the right direction. My penchant for innovation found expression in engaging business and vendor teams to identify new requirements and stimulate discussions on effective solution approaches. Show less

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  HRBOTICS

  Mar 2023 - now

  VP Process Re-Engineering

  Evaluate current business processes to identify inefficiencies, bottlenecks, and areas for improvement.Collaborate with cross-functional teams to design and develop streamlined processes and workflows.Create comprehensive documentation of existing and proposed processes, including process maps, standard operating procedures (SOPs), and business requirements.Work closely with stakeholders to ensure smooth implementation of process improvements, including training and communication.Define and establish key performance indicators (KPIs) to measure the success of process reengineering efforts. Show less