Marlon Campbell

Experience

• 

  Walgreens

  Nov 2009 - Jul 2014

  Responsible for sales; inventory; gross profit; and employee hiring, training, discipline, and scheduling in store unit owned and operated by the Walgreen Company. Reported directly to Store Manager.· Initiated outreach to nearby senior citizen residential facilities. Successfully secured prescription and ancillary business, resulting in a 12.2% Increase in store's gross profit in 2013.· Mentored, coached, and supervised team of Customer Service Associates and Shift Leads.· Under my supervision two Customer Service Associates were promoted to Shift Lead positions and one Shift Lead was promoted to an Assistant Store Manager position.· Established new vendor check-in procedures and installed effective theft deterrent devices in higher ticket merchandise areas, resulting in a 7.8% shrinkage reduction at the end of year.· Established routine shelf-check processes to rapidly identify discrepancies between computer and actual inventory levels. Orders triggered through this process resulted in store moving to #1 in-stock ranking out of 37 stores in district.· Developed customer out-reach program to promote store within the community. Effort drove 2012 sales to Top 5 in the district.· Awarded Walgreen "Employee of the Month" designation multiple times - so much so that I was advised I was ineligible to win it again in order to give others a chance to earn the recognition. Show less

  • Assistant Manager

    Nov 2010 - Jul 2014

  • Head Photo Lab Specialist

    Nov 2009 - Nov 2010
• 

  UPS

  Jul 2014 - Apr 2022

  Promoted to Analyst position based on job performance, functional expertise, and record of delivering responsive, accurate, and efficient assistance to company retirees. Work with UPS attorneys, external attorneys, government agencies, unions, and UPS retirees globally. Provide benefit information and adjust benefit distributions as a consequence of life events (e.g. child support orders, tax levies, divorces, deaths, etc.). Position calls for preparing clear, timely, accurate information; administering appropriate benefit allocations; processing Qualified Domestic Relations Orders (QDRO); generating regular monthly and ad hoc reports; and selectively auditing disbursements• Counsel current employees regarding retirement compensation• Managed retiree cases and processed retiree payment according to their plan• Created process flows for department business • Train new employees on retirement plans and processes• Prepare quarterly financial statement for Trustee meetings• Respond to Department of Labor issues• Respond to inquiries from retirees regarding changes in pension plans• Adhere to company policies in relation to various benefits packages• Explain provisions of disbursement to interested parties• Maintain confidentiality of employee files (HIPPA certified)• Process Leave of Absences as they apply to pensions Show less Responsible for retirement administration activities including processing estimates and retirement applications, creating correspondence, setting up monthly plan payments for deferred and active populations, guiding prospective retirees through the retirement process, performing data analysis, and conducting research to identify discrepancies in employment records.• Productivity, measured as number of randomly assigned cases closed each week, consistently averages 60% greater than departmental standard – ranking first among 14 team members. Recipient of repeated recognition and multiple awards for productivity.• Quality level of work consistently at the top performance level. Received highest score on company QPA (formal assessment).• Initiated recommendation to use single point-of-contact within company's pension plan administrator (BNY Mellon) to facilitate disbursement of beneficiary payments. Recommendation was accepted and resulted in quicker, more efficient, and more accurate processing of payments.• Commended by beneficiaries for helpful, empathetic, and efficient service and by managers for diligent research and analysis in uncovering mismatches between company records. Such discrepancies, if gone unnoticed, would have resulted in premature payment of benefits. Show less

  • Global Benefit Analyst

    May 2016 - Apr 2022

  • Benefit Associate III

    Jul 2014 - May 2016
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  Benefit Communication Insourcing

  Apr 2022 - now

  HR Benefit Analyst

  Responsible for providing timely, accurate, thorough, and customized communication to new employees of client companies and to current employees during periods of open enrollment. · Conduct benefit review sessions and provide clear and complete responses to employee questions about core and voluntary benefit options – including healthcare, dental, vision, and life insurance. · Foster effective client relationships and provide superior leadership during on-site meetings and projects. Show less

• 

  M&M 360's

  Jan 2023 - now

  Chief Executive Officer

  Hello, I'm Marlon Campbell with M&M 360's. I would love to assist with your upcoming event. M&M 360's is here to make every event unforgettable with our DJ services, photography/videography, and 360 photobooth! 📸🎥🎧 Book us for weddings, parties, proms, graduations, and more. Follow us on Instagram to see our work: https://instagram.com/m.m360s?igshid=ZDc4ODBmNjlmNQ== #eventplanning #weddings #photography #videography #photobooth #dj #partyplanning #gawedding #gaweddingphotographer #gaweddings Show less