Noel Ocampo, ITIL/Agile/DRI BCP

Experience

• 

  Hewlett Packard / University Health Network

  Oct 2002 - Jan 2003

  Technical Analyst

  Involved in the Windows 2000 refresh project for the entire University Health Network Hospitals including Princes Margaret, Toronto General and Toronto Western Hospital.

• 

  Epson Canada

  May 2003 - Jun 2005

  Technical Analyst

  Provided end user technical support within North America via inbound calls and emails. Provided solution to clients on Windows and Apple Macintosh environment.

• 

  Sony of Canada Ltd.

  Jul 2005 - Feb 2007

  Technical Analyst

  Provided resolution for hardware and software related issues. Performed troubleshooting, researching, documenting and resolving technical issue surrounding Windows XP, Microsoft Office Suite, Internet connections, remote access and other peripherals.

• 

  CIBC

  Feb 2007 - now

  Develop, maintain, or implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analysis, strategy selection, and documentation of business continuity and disaster recovery procedures. Plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. Act as a coordinator for continuity efforts after a disruption event for approximately 600 employees across Canada. Show less Help Develop, maintain, or implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures. Plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. Assist in coordination for continuity efforts after a disruption event for approximately 45 thousand employees across Canada. Show less

  • Business Continuity Manager

    Jan 2020 - now

  • Senior IT Change Control Coordinator

    Jan 2019 - Dec 2019

  • Business Continuity Planner Alternate Coordinator

    Jul 2017 - Dec 2019

  • IT Change Control Coordinator

    Apr 2016 - Dec 2018

  • Production Application Support Specialist (EPDS - L2 Support)

    Mar 2015 - Apr 2016

  • Senior Technical Analyst

    Sept 2013 - Feb 2015

  • Queue Management Coordinator

    Aug 2012 - Aug 2013

  • Technical Analyst

    Sept 2011 - Jul 2012

  • Enterprise Printer Deployment and Support Analyst (EPDS)

    Apr 2010 - Aug 2011

  • Technical Analyst

    Feb 2007 - Mar 2010