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Sumit Sharma

Sumit Sharma

Interaction Designer and Business Analyst

Followers of Sumit Sharma831 followers
location of Sumit SharmaMiami, Florida, United States

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  • Timeline

  • About me

    Human(e) Experience Design Leader I Planet Centered Innovation Practitioner I TCS XTG I Miami, FL

  • Education

    • MIT Sloan School of Management

      2019 - 2019
      Executive Education Design

      I enjoyed being a part of the ‘Master Design Thinking’ program from MIT and Sloan School of Management. It was a great experience, and I got the opportunity to refine my creative process and learn more about systematic approach to delivering innovation. This was a challenging and rewarding course, which not only sharpened my design skills but also presented a great opportunity to connect with great designers across the globe.#MIT #Sloan #UX #DesignThinking

  • Experience

    • Satyam Computer Services

      Feb 2006 - Nov 2008
      Interaction Designer and Business Analyst

    • Tech Mahindra

      Nov 2008 - Jun 2012
      Interaction Designer

      Project Management Mobile App for a Leading Telecom Major:Mobile app for project management with user category specific dashboards, based on task prioritization and progressively disclosed information.Highlights:• Designed the app, which was showcased as featured design by ‘App Design Served’, an Adobe Inc. enterprise • Represented data graphically and devised intuitive ways to complete mission critical user journeys within limitedreal estate

    • Tech Mahindra Americas Inc

      Jun 2012 - Nov 2014
      User Experience Team Lead

      Inventory Consolidation Portal for a Major Telecom Player:Integrated portal for inventory management of 3 disparate legacy systems, with a new visual language. Highlights:• Established a singular and unified process for inventory administration in customer’s parent and acquired companies• Managed the design effort for the first unified post-merger portal, and conducted ‘train the trainer’ workshops

    • Cognizant

      Nov 2014 - Jun 2018
      User Experience Consultant

      Cyber Risk Analysis Portal for an Insurance Giant:Cyber risk analysis and underwriting assistance portal used by entities both internal and external to the customer. Highlights:• Ideated and executed the design strategy for the portal, which won the ‘Innovation of the Year 2018 Award’ at the ‘Advisen Cyber Awards’• Conducted envisioning exercises and feedback sessions with the end users for the highest rated portal within the customer’s entire commercial division, with a customer satisfaction score of 93.7%• Managed UX delivery for the customer’s ‘Agile Showcase’ project for over 40 sprints and 4 major releases• Diversified the portfolio and offerings of the portal to other lines of business within the customerorganizationDelivery Tracker and Social Media Campaign for a Franchise Restaurant Major:Delivery tracker and social media promotion campaign strategy for a franchise food delivery major. Highlights:• Conducted workshops with the CEO and CMO to brainstorm on ‘share-&-earn’ promotion strategies• Designed an audience-oriented, incentive-based campaign along with delivery tracker to convert orders into social media referralsE-Commerce Experience Transformation for an Oil & Gas Data Library Major:Intuitive and interactive geo-augmented portal to replace an incoherent and complex e-commerce application. Highlights:• Led the design effort for an industry exclusive geo-augmented data purchase experience • Collaborated with the CMO to design the go-to-market strategy for the new portalLoan Application Experience Redesign for a Major BFS Player:Applicant experience revamp with loan application process optimization and visual strategy redefinition. Highlights:• Ideated on design strategy and led implementation for the portal, which won the ‘CIO 100 Award for Design Excellence’ in 2015• Reinterpreted and simplified the online loan application process, which resulted in over 40% curtail in the end-to-end submission timeline Show less

    • Capgemini

      Dec 2018 - Sept 2021
      User Experience Design Manager

      A seasoned professional with extensive experience in UX design & delivery, project management and business analysis. Worked with leading management consulting firms and Fortune 500 customers as User Experience Consultant. Avid advocator of shifting the paradigm from technology-focused systems to user-focused systems. A competent communicator with proven project & people management skills.

    • Avanade

      Sept 2021 - Jan 2023
      Experience Design Director

      A seasoned professional & MIT certified consultant with 15 years of experience in User Experience design & delivery, business analysis and web content accessibility. Avid advocate of shifting the paradigm from technology-focused systems to user-centered and accessible applications.A competent communicator with proven project & people management skills.

    • Tata Consultancy Services

      Apr 2023 - now
      Experience Design Director

  • Licenses & Certifications

    • Master Design Thinking

      MIT Sloan School of Management
      Jan 2020

  • Honors & Awards

    • Awarded to Sumit Sharma
      Innovation of the Year 2018 Award Advisen Cyber Awards Jul 2018 The portal won the ‘Innovation of the Year 2018 Award’ at the ‘Advisen Cyber Awards’ for specific innovation that made an outstanding contribution to improving the way that cyber risk is managed in the past year, at a gala dinner event in New York City.
    • Awarded to Sumit Sharma
      Galaxy Award AIG Dec 2017 The award was presented to the project team for unparalleled teamwork and outstanding product. The portal also was recognized as the highest rated portal in user satisfaction surveys within AIG's entire commercial division.
    • Awarded to Sumit Sharma
      Galaxy Award AIG Jul 2017 The award was presented for outstanding contribution in spreading awareness about user centric design among non-design groups.
    • Awarded to Sumit Sharma
      CIO 100 Award for Design Excellence CIO 100 Jul 2015 The Award was presented as an acknowledged mark of enterprise excellence in business technology, awarded to Discover Financial Services for driving business value and growth through innovation.
    • Awarded to Sumit Sharma
      ‘App Design Served’ Feature Adobe Inc. May 2013 The app design was showcased as featured design by ‘App Design Served’, an Adobe Inc. enterprise.

  • Volunteer Experience

    • Coordinator

      Issued by India Sponsorship Committee on Jan 2010
      India Sponsorship CommitteeAssociated with Sumit Sharma