Jai Sessions

Experience

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  LanguageUK

  Sept 2015 - Sept 2018

  Cleaner

  Duties included cleaning and tidying the school building once a week and more during busy periods.

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  Broadstairs House Boutique B&B By The Sea

  May 2018 - Oct 2018

  Housekeeper

  Responsible for cleaning the bedrooms, bathrooms, communal areas and waitressing during breakfast time.Worked part-time during the term/school time and full-time during the holidays and busy periods.

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  Little Ships Ramsgate

  Oct 2018 - Feb 2019

  Waitress

  Responsible for serving customers food and drink, taking orders, handling money, checking stock, washing up and cleaning.Developed skills in customer service, communication and collaboration.

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  J D Wetherspoon

  Feb 2019 - May 2022

  Bar Associate

  Successfully resolved customer complaints in a professional manner, while maintaining high standards across 2 pubs, including the largest Wetherspoon with a capacity of 1500 customers.Managed the demands of part-time employment alongside full-time study during sixth form and university.Developed skills in bartending, customer service, basic health and safety, communication and teamwork.

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  B&Q

  Jun 2020 - Aug 2020

  Customer Assistant

  Assisted customers with product inquiries, operated tills, managed inventory and provided product guidance.Enhanced proficiency in customer service, product consultation, effective communication and collaborative teamwork.

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  Hilton

  Jun 2022 - Jun 2023

  Brand Performance Support Intern

  Part of the Brand Operations & Enablement Workstream. Assisted the Guest Experience, Commercial Tools, Brand Operations & Enablement and Brand Health Ramp Up workstreams to support 600+ lifestyle, full service and focused service hotels in the EMEA region.- Worked independently and in a team to complete project work to meet workstream and department goals.- Assisted with hotel communication, especially targeted communication emails using Salesforce and Eloqua.- Built and monitored reports using internal Hilton data and KPIs.- Created and managed content on internal Hilton sites using Umbraco.- Organised 4 bi-monthly team outings, adhering to budgets.Cross-shadowed the Communications Intern over 2 months and gained insight into internal and external stakeholder collaboration and the organisation and management of a 75-minute regional watch event at Hilton.Contributed to the Pride Team Member Resource Group and Mosaic Social Committee, co-organising inclusive office events to empower LGBTQ+ community members and allies, fostering a sense of community and enhancing the overall employee experience. Show less

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  University of Surrey

  Sept 2023 - now

  International Mobility Peer Advisor

  Helping promote International Mobility opportunities across 90+ partner institutions for students to study and work abroad. - Responsible for supporting the team with reviews of processes to address issues, such as accessibility and financial concerns, aimed at enhancing the overall student experience. - Oversees the Peer Advisor inbox, Blog Page and SurreyAbroad Instagram account. - Assisted with building a new resource page on Sharepoint with guidance, template documents and information on international mobility opportunities for students at the university. Show less