Anthony Tedesco

Experience

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  Harrah's Cherokee Casino Resort

  Sept 2012 - Sept 2022

  Senior Operations Supervisor

  Oversee the daily operations of the area’s largest casino gaming floors, for 10 years, including during 5 World Series of Poker circuit events. Train over 40 dual-rate supervisors and dealers in providing a first-class experience for guests from all over the world.Promoted 2 times & awarded twice for superior conduct & providing exceptional service.➢Develop & mentor over 40 dual-rate supervisors & dealers, with an emphasis on providing stellar service, fostering a positive, inclusive environment enhancing guests' experience➢Model open & honest communication & active listening skills➢Oversee gaming tables, dealers, & patrons for accuracy, integrity, & adherence to all casino gaming & tribal regulations & procedures applicable to pit operations➢Coach & support dealers' development; identify strengths & opportunities for growth & clearly communicate actionable feedback to enhance performance➢Accurately track & monitor all financials:✓Table earnings & each player’s winnings/losses✓Payouts✓Lines of credit ✓Payroll/schedule budgeting✓Player compensations ➢Collaborate with cross-department managers, Tribal Gaming Committee, & team members to maximize guest satisfaction, streamline processes, & implement effective quality assurance practices Show less

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  Doc Tek Inc.

  Sept 2022 - now

  Managing Director

  Personalized solutions to meet the needs of individual and small-group practices, ensuring happier patients.Over 30 years combined experience increasing patient loyalty and revenue.