Bilel Badri

Experience

• 

  La Poste Tunisienne

  Feb 2012 - Apr 2012

  Internship Front Desk

  • Collecting cash.• Guiding customers on mailing methods.• Assisting the customers in sending/receiving shipments

• 

  Emirates NBD

  Oct 2013 - Oct 2016

  Junior Associate

  • Maintaining a positive, empathetic, and professional attitudetoward customers at all time• Communicating with customers through various channels.• Acknowledging and resolving customer’s complaints• Communicating and coordinating with colleagues as necessary

• 

  Mashreq Corporate & Investment Banking Group

  Nov 2016 - Mar 2018

  Personal Banking Advisor

  • Personal Banking Advisor• Handling personal accounts and SME calls.• Escalating SR and Complaints to the relevant team. Following upon CRM, either cases routing them to a certain team or email the concerned department.

• 

  Qatar Railways Company (Qatar Rail)

  Sept 2018 - now

  SENIOR OPERATION AGENT

  Handling calls and social mediaUpdating CRM and following up on casesAssuring Key Performance IndicatorActing manager on dutyTraining new customer service teamCoaching agentsPreparing weekly and monthly reportsReporting to Ecco Gulf and Qatar RailEnsuring the Quality score