Felix Jibue AAT, ACIPM, ACICRM,MNIM,ACA Inview

Experience

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  Diamond Bank Plc

  Feb 2011 - Feb 2012

  Cash Service Representative (CSR)

  • Processed routine financial transactions for customers• Handled cheques, deposits and withdrawals• Made inter-bank and intra-bank transfers on customer’s request leading to customer loyalty• Received cash deposit from customers and efficiently channel funds to the deficit economic unit as requested by the customer for investment and economic purposes• Responded to all enquiries regarding customer transactions• Maintained confidentiality of all customer information and financial transactions• Ensured adherence to best practices and procedures in servicing customersKey Achievements:• Successfully developed/nurtured friendly and professional customer relationship• Reduced turnaround time to 2 minutes spent by customers inside banking hall• Increased customers’ loyalty and patronage by 10% rendering excellent customer service and product satisfaction• Accurately completed assignments and duties thereby increasing overall efficiency by 40%• Earned reputation for strong work ethics, honesty and full commitment to given task• Consistently commended for great interpersonal skill and coming up with solutions to problems• Researched, calmed and rapidly resolved customers’ complaints to prevent loss of patronage Show less

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  Government Pilot Secondary School

  May 2017 - Apr 2018

  Business Studies Tutor (NYSC)

  • Designed, wrote and utilized lesson plans conforming to school curriculum• Taught Business Studies with topics like Financial Accounting,Marketing, Insurance, Banking Services, Management, etc• Class teaching, test and examination questions management• Oriented students through the Federal Road Safety Club platform on safety rules and use of the roads in order to reduce accidents crashes• Used variety of teaching techniques to encourage students’ critical thinking and discussion.• Provided appraisal and review of individual student’s performance• Advised students on academic, career and vocational choices so as to help them make informed career decisionsKey Achievements:• Increased the students’ performance in Business Studies from about 30% to 70% in their Junior West African Examination Council• Maintained professional cordial teacher/student interactions• Applied positive reinforcement method to redirect negative behaviour from students• Member of a team of financial advisers who negotiated purchases on behalf of the management which resulted to reduction in cost without compromising quality of services Show less

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  JIF Trading Company

  Sept 2019 - now

  Chief Executive Officer