Michael Ali

Experience

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  Geek Squad

  Sept 2007 - Mar 2013

  Double Agent (Network/System Administrator)

  - Provided on-site technical solutions for residential and small business clients, specializing in network setup, device integration, and system repairs. - Consistently exceeded performance metrics, ranking in the top 10% of technicians nationwide. - Developed and delivered technical training sessions for new hires, improving team capabilities and customer service quality. - Implemented effective troubleshooting methodologies, reducing average resolution time by 25%.

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  Apple

  Mar 2013 - May 2013

  At Home Adviser (Tier 2 Support)

  - Delivered expert-level technical support for Apple products, maintaining a 99% customer satisfaction rating. - Resolved complex software and hardware issues for macOS, iOS, and related services.- Contributed to knowledge base improvements, enhancing team efficiency in issue resolution.

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  SYGNVS

  May 2013 - Nov 2016

  IT Consultant - System and Network Engineer

  - Architected and maintained robust IT infrastructure for 30+ organizations, ensuring compliance with FINRA, FERPRA, PCI, HIPAA, and SOX regulations.- Implemented high-availability solutions including virtualization, Hyper-V clustering, and redundant WAN/LAN, achieving 99.9% uptime for client systems. - Led successful migrations to SQL 2014, Office 365, and upgraded Active Directory environments, minimizing downtime and improving productivity. - Designed and implemented disaster recovery plans, reducing potential data loss and system downtime by 40%. - Provided strategic IT guidance to diverse clients, optimizing their technology investments and aligning IT with business objectives. Show less

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  Ochsner Health

  Nov 2016 - Jun 2020

  Sr Citrix Systems Engineer - Epic Client Systems Manager

  - Spearheaded the design and administration of one of the Southeast United States’ largest Epic EMR implementations, ranked in the top 10% for overall performance. - Managed a high-performance Citrix environment supporting over 20,000 concurrent XenApp connections across multiple datacenters, including on premise, co-location, and cloud. - Implemented innovative solutions to enhance system stability and performance, resulting in 99.99% uptime for critical healthcare applications. - Collaborated with clinical and IT teams to optimize Epic workflows, improving provider efficiency and patient care delivery. - Led disaster recovery planning and testing, ensuring business continuity for mission-critical healthcare systems. Show less

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  Amazon Web Services (AWS)

  Jun 2020 - now

  By leveraging my extensive AWS certifications and deep technical expertise, I provide comprehensive guidance on a wide range of AWS services, including advanced networking, solutions architecture, and systems operations. My goal is to ensure that our enterprise customers not only succeed in their cloud journey but also innovate and lead in their respective industries. - Serve as a trusted advisor to enterprise customers, providing strategic guidance on AWS architecture, best practices, and cost optimization. - Lead proactive technical engagements, conducting Well-Architected Reviews and delivering customized solutions to enhance customers’ cloud infrastructures. - Collaborate with cross-functional teams to drive customer success, resulting in increased adoption of AWS services and improved operational efficiency. - Specializes in AWS Networking, Security, and Edge Services, leveraging deep technical expertise to solve complex customer challenges. - Facilitates knowledge transfer sessions and workshops, empowering customers to maximize their AWS investments. - Leverage expertise validated by numerous AWS certifications to provide in-depth guidance on a wide range of AWS services, including advanced networking, solutions architecture, and systems operation. Show less - Designed and implemented robust network solutions for critical AWS services, ensuring high availability and scalability for a global customer base.- Led initiatives to optimize network performance and security, resulting in a 30% reduction in latency and improved treat detection capabilities. - Collaborated with product teams to develop and enhance AWS networking features, contributing to the launch of new services and improvements of existing offerings.- Provided tier 3 support for complex customer issues, maintaining a 99% customer satisfaction rate.- Mentored junior engineers and contributed to internal knowledge bases, elevating the team’s overall expertise in cloud networking. Show less

  • Technical Account Manager

    May 2024 - now

  • Cloud Network Engineer II

    Jun 2020 - May 2024