David Mills

Experience

• 

  Principality Building Society

  Oct 1982 - Dec 2021

  Leading a team of 30 staff responsible for the support and operation of Society systems and all change and release activity, ensuring the safe transition of changes into production. Responsible for setting the strategic direction for the area.Highlights /responsibilities included:o Leading the IT response to the COVID pandemic that saw circa 800 staff equipped and set up to work from home in a 2 week period;o Tendering the managed print service to consolidate around a single supplier, improve security features and visibility and control of print costs. A saving of £250k achieved over a five year period;o Introducing changes to process and automation to either reduce the number of tickets and/or the amount of manual effort required to resolve issues;o Deputising for the IT Director at various meetings;o Membership of the Cyber Security Steering Group, the Operational Incident Management Team, the Operational Resilience Forum and the Health and Safety Steering Committee. Show less Responsible for the running of the group production systems, delivery of 1st, 2nd & 3rd line support via multi-disciplined teams including service desk, provisioning, infrastructure, mainframe operations and admin support. Management of a total budget in excess of £6m.Highlights in the role included:o Implementation of an asset management and software licensing process to ensure full control of all Society assets from acquisition to secure disposal;o Introduction of a cost control process that reduced budgeted costs by £600k in the first year; o Designing and implementing an Out of Hours IT support capability using a mixture of automated alerting, third party call centre and in-house support staff;o Management of the supplier portfolio and the tendering of all maintenance, telephony and printing services to achieve savings in excess of 48% on the existing spend;o Negotiation of a 40% discount on a new mainframe;o Development of strong customer relationships across the business; o Working with key suppliers to ensure the effective delivery of third party support; o IT representative on the Group Operational Risk Committee, Information Security Committee and Group Crisis Management Team. IT Lead for Health and Safety and IT Risk Management;o IT Services announced Winner of the 2015 Outstanding Team of the Year Award. Show less o Established a Programme Office to provide management information on all project activity within the Society, and to provide ad hoc consultancy support on project and programme issues.o Involved in the introduction of an organisational wide balanced business scorecard approach to performance management, ensuring all activities were aligned with strategy.o Developed and implemented a standard approach to benefit management, allowing assessment of both tangible and intangible benefits.o Introduced a tailored approach to project management, and an increased awareness of the importance of project disciplines to ensure delivery of all non-standard activity. o Promoted project management skills through the recruitment of two full time project managers and the training of 24 staff with responsibility for delivery of projects in their areas.o Worked with the Executive team to develop the strategic plan for the Society.o Took over the management of the Business Change department following the departure of the previous incumbent. During this period I oversaw the introduction of a work measurement tool, Nucqleus, which enabled task/role analysis across departments to identify opportunities for process efficiencies and/or cost savings.o Developed and implemented a new approach to managing change within the organisation by ensuring a consistent approach was taken to the prioritisation of work, regardless of type (eg maintenance, projects, new products, business as usual improvement). Show less o Responsible for eight programmers and analysts within the Development Section. During this time I introduced coding standards and reviews, and development, user testing and source control procedures.o Specified and developed all conversion processes required to convert the real-time investment system in LINC, a fourth generation language, from the original COBOL. o Analysed the impact on the organisation of the introduction of a customer database, and the processes required to convert from the existing account based system. Show less

  • Head of IT Operations

    Jul 2016 - Dec 2021

  • Head of IT Services

    Jan 2008 - Jun 2016

  • Head of IT Production Systems

    Jan 2006 - Jan 2008

  • Systems Development Manager

    Jan 2004 - Dec 2005

  • Head of Programme Management

    Apr 2002 - Dec 2003

  • Project Manager

    Jun 2000 - Apr 2002

  • Mortgage Lending Manager

    Jan 1998 - Jun 2000

  • Computer Auditor

    Jan 1996 - Jan 1998

  • IT Development Manager

    Jan 1988 - Jan 1996

  • Analyst Programmer/Senior Analyst Programmer

    Jan 1985 - Jan 1988

  • Clerk

    Oct 1982 - Jan 1985
• 

  Cardiff Council

  Jan 2022 - now

  Independent Member of the Standards & Ethics Committee

  I am an Independent Member of this committee which has statutory responsibility for ensuring that elected members of Cardiff Council and the six Community Councils within Cardiff observe high standards of conduct, befitting of their public office and in line with the principles enshrined in the statutory Members’ Code of Conduct.

• 

  Atradius

  Mar 2022 - Sept 2023

  Consultant (IT Services)
• 

  Dŵr Cymru Welsh Water

  Sept 2024 - now

  Service Delivery & Supplier Management Lead