Daniel Specht

Experience

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  River Valley Church

  Jan 1995 - Jan 2001

  Volunteer
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  Minnesota Zoo

  May 1997 - Aug 2000

  Guest Services

  Provided customer service and crowd control for zoo guests.

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  St. Mary's Elementary School

  Sept 2000 - Jun 2001

  Technology Teaching Specialist

  Taught technology classes to grades Kindergarten through 6.· Trained staff on use of software and hardware such as Windows and Office.· Developed technology curriculum.· Provided technical support to school and parish offices, including installation of newhardware and software.

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  St Joseph School

  Sept 2001 - Jun 2002

  Technology Teaching Specialist

  Taught technology classes to grades Preschool through 6.· Trained staff on use of software and hardware such as Windows and Office.· Developed technology curriculum.· Provided technical support to school and parish offices, including installation of newhardware and software.

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  Microsoft

  Jan 2002 - Mar 2011

  Provided level II support for escalated customers and partners.· Served as a lead technical resource for Dynamics GP financial modules for multipleMicrosoft Support teams.· Collaborated with Escalation Engineers, Technical Account Managers, and other supportteams from around the world to ensure the highest customer/partner experience on each andevery case.· Performed data fixing in SQL Server, when Dynamics GP data becomes corrupt due to bugs.· Performed consulting services to fix and manipulate data through SQL Server. · Performed over $10,000 in consulting services Q2 of fiscal year 2011.· Wrote custom SQL views, cursors and other SQL objects to assist customers with theirdata.· Debugged product defects and issues through SQL Profile traces and Dexterity scriptlogs.· Served as 24/7 lead for Dynamics GP Financials. Show less Provided industry leading technical support and services for Microsoft Dynamics GP andSmall Business Financials accounting solutions.· Worked daily with Microsoft Outlook, Microsoft Office, Microsoft Communicator andMicrosoft Lync.· Trained new hires, teammates, and internal employees on Microsoft Dynamics GP financialmodules and internal tools.· Trained external customers and partners on Microsoft Dynamics GP modules both live andusing Microsoft Live Meeting.· Performed short and long-term business planning, established team member goals andcommitments, and monitored progress against performance metrics.· Created, updated and maintained the Financials Support Teams internal SharePoint siteto create a centralized location where knowledge is shared.· Mentored teammates by reviewing and providing feedback on open and closed cases.· Served as the product captain for Analytical Accounting, Bank Reconciliation,Professional Services Tools Library, Cashbook Bank Management, Small Business Financials,eBanking, and Grant Management.· Presented twice at our customer conference called Convergence. Presented on ElectronicBanking in Microsoft Dynamics GP receiving high survey scores. Provided technical supportat Convergence in 2007 and 2008.· Managed the queue for the European and Middle Eastern regions acting as the leadtechnical resource and ensuring proper case handling for the region.· Provided technical support customers on the Deluxe support plan.· Actively tested beta versions of Microsoft products such as Windows, Office, Lynx andZune.· Provided 24/7 support for business critical/customer down situations. Show less Provided industry leading technical support and services for the Retail ManagementSystem (RMS) and Point of Sale solutions.· Wrote on-line technical content in the form of Knowledge Base articles.· Trained teammates on internal systems, aspects of RMS and Office products.· Managed escalations from customers and partners raising customer satisfaction levels.· Visited customer sites to better understand customer needs and software usage.· Managed the support Newsgroups to ensure timely, accurate responses. Show less

  • Senior Support Engineer

    Jan 2009 - Mar 2011

  • Technical Support Engineer / Support Lead Europe and Middle East Regions

    Jan 2005 - Jan 2009

  • Technical Support Engineer

    Jan 2002 - Jan 2005
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  Socius

  Mar 2011 - Jan 2018

  Client Care and Integration Consultant

  • Provided world class technical support to customers of Socius and to customers of other consulting firms through the Microsoft Master VAR program.• Provided support for Dynamics GP Financials, Distribution, Analytical Accounting, Integration Manager and several third party modules including Mekorma MICR and Binary Streams Multi Entity Management.• Collaborated with Senior Consultants to resolve issues in Dynamics GP. • Created reports for Dynamics GP through Smartlist Builder, Report Writer and through writing Microsoft SQL views.• Resolved complex data issues in Dynamics GP using Microsoft SQL Profiler and T-SQL queries.• Presented webinar on Creating, Modifying and Emailing Word Templates in Dynamics GP.• Presented twice at the Aspire Conference on Utilizing Word Templates and Resources Available to GP users.• Surpassed billable hour goal every year.• Consistently received positive performance feedback from both internal and external customers.• Recognized five times Outstanding Customer Service.• Received the 2012 Socius Trusted Advisor Award given annually to the one Socius employee who most exemplifies the qualities of a Trusted Advisor (award voted on by peers).• Received the 2014 Outstanding Contributor Award in recognition of my outstanding contribution to the growth of Socius.• Trained new hires on using internal systems and client care procedures.• Trained customers on the functionality of several GP modules.• Installed and configured Dynamics GP modules and add-ons for internal and external clients.• Created integrations for new Dynamics GP implementations using Integration Manager.• Integrated data into Dynamics GP using Microsoft SQL when Integration Manager Integrations were not available.• Provided clients with new integrations for bringing data into Dynamics GP on an ongoing basis using Integration Manager. Show less

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  Velosio

  Jan 2018 - now

  Velosio, formed through the combination of SBS Group and Socius, is a leader in deploying business applications through the transformational cloud and delivering a client experience that is second to none. Among the largest Microsoft partners in North America, Velosio supports the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. The solutions portfolio, inclusive of ERP, CRM, Productivity and Business Intelligence, extends to Sage and NetSuite. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Columbus, Ohio, Velosio serves over 4,000 clients from over 40 offices in the US and Canada. Show less

  • Client Success Consultant

    Nov 2022 - now

  • Senior Client Care Consultant

    Jan 2018 - Oct 2022
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  City of Ramsey

  Nov 2019 - now

  City Council Member
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  FORVIS

  Oct 2022 - Nov 2022

  Support Consultant