Rahul Wankhede

Experience

• 

  Teleperformance

  Jan 2019 - Jul 2021

  Worked with different teams with an average headcount of 15Worked closely with the team, motivating and coaching themHosted 1-0-1 discussions with teammates and team meetings frequently to stay connectedKept a good control on team's shrinkage, attrition and retentionManage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAsEnsure training and development plans are maintained for all team members Show less

  • Assistance Manager Customer Care

    Jan 2020 - Jul 2021

  • Data Entry Specialist

    Jan 2019 - Dec 2019
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  DataPure

  Feb 2022 - now

  Customer Success Manager

  Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.Prepare documentation or visuals of campaign performance for client.Collaborate, problem-solve, and strategize with team members on upcoming client meetings.Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.