VIJAYAN MARIMUTHU

Experience

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  Makro Cash and Carry

  Oct 2002 - Aug 2005

  Cashier Associate
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  DiGi Telecommunications

  Nov 2005 - Jun 2010

  Customer Care Consultant

  Throughout my career, I have been honoured with notable awards, including star recognition award for customer service skills and Best agent of the month (August 2007).

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  TIME dotCom Berhad

  Jun 2010 - Oct 2012

  Product Specialist

  During my tenure, I oversaw the life cycles of Direct and Private Leased Line products, ensuring efficient operation from inception to retirement. Additionally, I implemented customer retention strategies to maintain high satisfaction levels and foster loyalty.I steered impactful initiatives that have significantly contributed to organizational success, including executing the IPV4 Policy Guidelines and renamed products for Internet and Data services to enhance competitiveness. Additionally, I automated the Service Level Guarantee system and developed a Performance Guarantee Document for MSC Status Companies, fostering transparency and accountability. Furthermore, I promoted Cyberjaya for Internet Direct Services, expanding market reach and cultivating strategic partnerships. Show less

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  NAGAV ENTERPRISE | CAR WASH SERVICES

  Oct 2012 - Mar 2013

  Manager
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  Merchantrade Asia

  Jun 2013 - Oct 2014

  Product Development Executive
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  Macro Kiosk

  Nov 2014 - Oct 2019

  Assistant Manager Payment Solutions

  I held the position of Assistant Manager Payment Solutions at MACRO KIOSK in Kuala Lumpur, Malaysia. In this role, I developed and managed the Mobile Payment product roadmap, acting as the bridge between cross-functional teams. I contributed ideas and proposals to enhance the mobile payment landscape, while also orchestrating and steering training sessions for regional marketing and sales teams.

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  Monster Technologies Malaysia Sdn Bhd

  Oct 2019 - Feb 2021

  Senior Product Owner

  I served as the Senior Product Owner at Monster Technologies (M) Sdn Bhd, where I played a pivotal role in directing the E-commerce Payment Landscape for Monster Hiring Channels across 16 countries. Alongside the Tech Lead and Delivery Manager, I translated vision and strategy into actionable goals, anticipated throughput issues, and prioritized backlogs for seamless development. Advocating Agile methodologies, I led team ceremonies and collaborated closely with the UI/UX team and product leaders to establish timelines and goals. Notably, I executed the Price Per Job Value Project, focusing on PPC campaign initiatives. Show less

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  DKSH Corporate Shared Services Center Sdn Bhd

  Feb 2021 - Sept 2024

  Manager, Group Technical Delivery – SAP API

  In my current capacity, I am serving as the Manager of Group Technical Delivery – SAP API at DKSH Corporate Shared Services Center Sdn. Bhd., driving innovation and optimizing product delivery. My role involves strategic planning, crafting and implementing product strategies leading to industry-leading releases. I oversee the entire product development lifecycle, ensuring timely and budget-conscious execution, while leveraging data analytics to align with customer needs and market trends.As a leader in digital transformation, I instill agility and foster a culture of innovation within the organization. Notably, I position the API platform as a strategic asset, supported by robust management tools. Additionally, I develop user stories for diverse platforms like SAP ECC, SAP CPI, SAP S4Hana, and Non-SAP Platforms, ensuring alignment with our strategic objectives.During my tenure, I manage API performance to ensure optimal usability. As the Product Owner, I coordinate activities such as backlog feature identification, roadmap planning, and collaboration with technical teams. Moreover, I play a stellar role in handling product backlog and prioritizing feature development, along with resolving impediments. In addition to this, I define clear product priorities and ensure the team remains focused on delivering valuable features. I also make informed decisions about product enhancements by collecting and analyzing customer feedback. Show less