Ashwini Kapoor

Experience

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  Network Solutions Pvt. Ltd. - An IBM Company

  Feb 2005 - May 2006

  Network Engineer

  Worked as member MNS and provides network support to the customer.

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  InKnowTech Pvt. Ltd.

  Jun 2006 - Dec 2008

  Technical Consultant

  Managing project execution within defined scope cost and time. Managing all project related Risk, Actions and Decisions Managing project Scope to ensure no slippage from committed timelines Project status reporting with PMO & project team Experience working in globally distributed teams and diverse stakeholders while delivering complex engagements within stringent timelines Defining and maintaining communication & Stakeholder management plan. . Multi-Vendor Management Show less

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  Radiant Info Systems Ltd.

  Dec 2008 - Jul 2009

  Project Coordinator

  Managing project execution within defined scope cost and time. Managing all project related Risk, Actions and Decisions. Managing project Scope to ensure no slippage from committed timelines Project status reporting with PMO & project team. Experience working in globally distributed teams and diverse stakeholders while delivering complex engagements within stringent timelines Defining and maintaining communication & Stakeholder management plan. Datacenter implementation, planning & execution. Show less

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  NetConnectGlobal

  Aug 2009 - Jun 2012

  Information Technology Helpdesk Manager

  Operations – Oversee daily SLA delivery, ensure business processes continuity & support delivery as per service agreement. Scheduling and staffing for SLA and Shift management. Handling all the escalations regarding IT Operation of the client & ensuring smooth operations. Responsible for planning & successful execution of migrations/ transitions.Taking care of UAT in case of ramp ups/migrations and/or changes. Participating & conducting BCP. People Management – Coach and mentor the team. Provide appropriate feedback. Team appraisal & training along with defining growth paths. Leave and KRA Management. Reporting – MIS reporting & analysis for daily Engineer productivity report, cost-benefit analysis. Supervise Network, Server, Voice, Logistics, Desktop and Helpdesk Teams to ensure IT uptime. Show less

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  Wipro

  Aug 2012 - Aug 2023

  Program Lead

  Responsible for managing Datacenter infrastructure, Projects, Service delivery for International and Domestic customers.Maximum Customer Size & Infra size: Managing 50000 customer base & 5000+ datacenter core infrastructure globally.Maximum Team Size: 65 resources across PAN India. Program Management – Managing datacenter Infra of 23 client sites and driving multiple business improvement projects. Project Management – Driving End-to-End project delivery from planning, implementation and Risks management for multiple IT projects like new datacenter implementation / migration / consolidation, new site implementation, business / process migration & rampups,  Service Delivery - Ensuring all SLA and delivery targets exceeds baseline. Driving customer Delivery Reviews / CSAT, escalation management. Vendor Management – Aligning vendor Scope of Work & contracts with client SLA and quality requirements. People Management – Mapping resources G&O to project and organization goals, and enabling them with required training, mentorship to enhance their skills to deliver the same. Helping them in career growth path. Incident & Problem Management – Reviewing repeated incidents, preparing RCCA’s and work proactively on problem management to provide permanent fix to the issues. Audits and Compliance – Managing internal and external audits for ISO, ISAE 3402, SOX and internal customer audits. Show less

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  Wipro Limited

  Dec 2018 - Apr 2023

  Project Manager
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  Confidential

  Aug 2023 - now

  Project Manager