Rajesh R

Experience

• 

  Botree Software International Pvt. Limited

  Jun 2015 - now

  ● Currently, in my role as a Lead - Project Management, I actively engage in supporting, collaborating with, and partnering with the management team to design, implement, evaluate, and manage assigned projects.● I take a proactive approach to supervise and execute project plans, ensuring that projects adhere to schedules and budgets, meeting the established commitments.● I coordinate with both internal and external resources to fulfill project requirements, aligning with the defined project scope and roadmap.● Regularly, I address and mitigate overall project risks by resolving conflicts and issues within the project team and with stakeholders.● I guide relevant team members through onboarding, planning, implementation, quality control, and launch phases for each client or project, collaborating with stakeholders to define functional and technical requirements.● Throughout the project lifecycle, I effectively communicate and manage expectations for both internal and external stakeholders, overseeing all client communication related to the project.● Actively monitoring client projects, I troubleshoot and resolve problems to ensure continuous progress. I also report and escalate issues when necessary.● Additionally, I contribute to defining project scope and objectives by involving all relevant stakeholders, ensuring alignment between clients' expectations and the project service scope. Show less • Orchestrating collaboration among project stakeholders, such as architects, consultants, contractors, sub-contractors, and laborers.• Ensuring timely and quality delivery of assigned projects within specified Scope, Time, Cost, and Quality parameters.• Overseeing comprehensive project planning, scheduling, resource allocation, project accounting, and control, with a focus on providing technical guidance and adherence to quality standards.• Establishing effective communication channels and escalation mechanisms to resolve conflicts among diverse participants.• Monitoring and adjusting project activities to align with the predetermined plan, making necessary revisions as required.• Verifying the completeness of project documents and periodically updating MIS. Show less • Six years of active engagement in the IT sector, specializing in the role of an IT helpdesk coordinator.• Effectively managed customer inquiries originating from diverse channels such as email and phone, ensuring the delivery of exceptional customer support.• Conducted thorough research on data sources to determine the requisite procedures for resolving customer issues.• Identified and escalated issues that demanded additional attention and resources for resolution.• Proactively identified, tested, and escalated application issues when necessary.• Offered technical support to a varied clientele.• Monitored, logged, and tracked all stages of help desk support tickets.• Kept abreast of product updates and emerging technologies through continuous learning initiatives. Show less

  • Lead - Project Management

    Apr 2023 - now

  • Lead services

    Apr 2022 - Mar 2023

  • LEAD – PROJECTS (PROJECT MANAGER)

    Jun 2021 - Mar 2022

  • SENIOR ASSOCIATE-CUSTOMER SUPPORT

    Jun 2015 - May 2021